Remote Provider Support Associate

HealthDrive; Framingham (MA); Remote; USD 42,000 - 54,000; Full time

Job summary

HealthDrive is seeking an entry-level Provider Support Specialist who delivers day-to-day administrative and operational support to nurse practitioners, physicians, and the primary care operations team. You will help providers access resources, navigate routine workflows, and connect with the appropriate department as needed.

Under guidance from operations leadership, you will respond to provider requests, maintain current records, update trackers, and assist with scheduling and coverage

Qualifications

• High school diploma or equivalent required.
• Experience in administrative support or scheduling preferred.
• Training will be provided on company workflows.

Responsibilities

• Serve as a day-to-day administrative support contact for providers, responding to routine questions and connecting them with the appropriate resources or departments.
• Track provider requests, document updates, and follow up with responsible teams to ensure outstanding items are addressed.
• Assist providers with locating forms, policies, contact information, training materials, and other resources needed for their daily work.
• Maintain accurate provider rosters, facility lists, territory assignments, contact directories, and facility-access information as directed.
• Record approved PTO, leave, and schedule changes in designated trackers and assist leadership with communicating confirmed coverage arrangements.
• Support provider onboarding, facility transitions, and territory changes by coordinating checklists, distributing information, and tracking completion of assigned tasks.
• Update operational trackers and compile routine productivity, documentation timeliness, and other designated reports for leadership review.
• Prepare meeting materials, document action items, and follow up on assigned tasks for provider support and territory management meetings.
• Coordinate routine administrative requests with facility contacts, regional account managers, clinical leaders, and internal departments, escalating unresolved concerns to the appropriate leader.
• Route EMR, access, and technology issues to the appropriate support team and help providers track the status of their requests.
• Organize operational reference materials and maintain provider, facility, and patient information in accordance with company confidentiality and privacy procedures.
• All other duties as required.

Skills

Organizational skills

Attention to detail

Communication

Independent remote work

Education

High School Diploma or equivalent

Associate degree preferred

Healthcare administration coursework

Tools

Microsoft Outlook

Microsoft Word

Excel

Teams

EMR systems

Job description

HealthDrive is seeking an entry-level Provider Support Specialist who delivers day-to-day administrative and operational support to nurse practitioners, physicians, and the primary care operations team. You will help providers access resources, navigate routine workflows, and connect with the appropriate department as needed.

Under guidance from operations leadership, you will respond to provider requests, maintain current records, update trackers, and assist with scheduling and coverage