Remote Clinical Programs Operations Coordinator

HealthDrive; Framingham (MA); Remote; USD 42,000 - 65,000; Full time

Job summary

HealthDrive’s Operations Specialist - Clinical Programs provides administrative and operational support for Value-Based Care, Care Management, and Palliative Care programs. The entry-level role handles scheduling, documentation, tracking, and routine coordination to ensure workflows are completed accurately and on time.

The position collaborates with program leadership, physicians, clinicians, care management staff, and internal teams in a fast-paced healthcare environment.

Qualifications

• Must be organized with strong attention to detail and ability to manage multiple tasks.
• Experience supporting scheduling, documentation, and coordination in a healthcare setting preferred.
• Familiarity with HIPAA and patient confidentiality requirements preferred.

Responsibilities

• Coordinate physician and clinician scheduling for Value-Based Care and other clinical program activities, including appointment confirmation, calendar coordination, reminders, and routine follow-up.
• Maintain accurate program schedules, spreadsheets, trackers, task lists, and other operational records to support Value-Based Care, Care Management, Palliative Care, and additional clinical programs.
• Track scheduled, completed, canceled, and outstanding visits or program activities and follow up on incomplete or overdue items.
• Support day-to-day Care Management workflows by assisting with scheduling, documentation, communication, task tracking, and coordination between care management staff, providers, and internal teams.

Skills

Organizational

Time management

Communication

Detail-oriented

Education

Associate degree in healthcare administration

Bachelor degree in related field

Tools

EMR systems

Scheduling platforms

MS Office

Job description

HealthDrive’s Operations Specialist - Clinical Programs provides administrative and operational support for Value-Based Care, Care Management, and Palliative Care programs. The entry-level role handles scheduling, documentation, tracking, and routine coordination to ensure workflows are completed accurately and on time.

The position collaborates with program leadership, physicians, clinicians, care management staff, and internal teams in a fast-paced healthcare environment.