Remote Provider Support Specialist

Duke Clinical Research Institute; Durham (NC); Hybrid; USD 23,000 - 30,000; Full time

Job summary

Duke Health seeks a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s). The role handles patient communications, coordinates care, manages scheduling and records, processes faxes and forms, assists with FMLA/disability paperwork, and ensures timely delivery of clinic notes and results through Maestro-Care.

The position requires a high school diploma, at least one year of clerical experience, and proficiency

Qualifications

• High school diploma or equivalent.
• 1 year of clerical/office experience or equivalent.
• Proficiency with Word and Outlook.
• Ability to learn web-based software quickly.
• EPIC/EPIC Cadence experience desired.

Responsibilities

• Answer patient communications (phone, email, faxes) and coordinate care.
• Route calls/messages to appropriate areas with details.
• Enter messages in Maestro-Care and assist triage.
• Process or route faxes and forms per clinic protocol.
• Assist with FMLA or disability paperwork as needed.
• Review schedules, ensure records and labs are complete.
• Manage outside records and imaging submissions.
• Send referrals and ensure timely follow-up appointments.

Skills

Communication skills

Organizational skills

Typing / keyboarding

Word & Outlook proficiency

Education

High school diploma or equivalent

Tools

EPIC

EPIC Cadence

Maestro-Care

Job description

Duke Health seeks a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s). The role handles patient communications, coordinates care, manages scheduling and records, processes faxes and forms, assists with FMLA/disability paperwork, and ensures timely delivery of clinic notes and results through Maestro-Care.

The position requires a high school diploma, at least one year of clerical experience, and proficiency