Remote Provider Success Manager - Onboarding and Adoption

Cohere Health

Northern (KY)

Hybrid

USD 90,000 - 115,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Employee Assistance Program

401K with company match

Flexible spending account

Health savings account

Paid parental leave (14 weeks)

Remote work option

Travel ~35%

Job summary

Cohere Health is seeking a Provider & Client User Management Team professional to own the full lifecycle of provider and client user engagement—from onboarding through post go-live. You will coordinate education, communications, and platform guidance for a diverse provider network and health plan partners.

The role emphasizes regulatory alignment, proactive engagement, and improving auto-approval processes, with remote work and up to ~35% travel.

Qualifications

3-4 years of experience as an account manager, plus 3+ years of experience in healthcare, health plan, provider, or health tech environments.
Direct experience working in a physician's office, provider practice, or clinical office setting (e.g., office manager, revenue cycle, patient access/claims, or clinic operations).
Experience working with healthcare programs and direct engagement with provider and/or member populations.
Strong communication skills with the ability to translate policy and process into provider-friendly language.
Relationship-building and negotiation skills in regulated environments with a professional style.
Analytical mindset for interpreting data on provider engagement, compliance, and performance; able to read Tableau dashboards and use Excel/Sheets for decisions.
Ability to manage a large assigned practice portfolio and allocate effort to high-impact activities.
Proactive, ownership-driven approach with strong problem-solving and time-management skills.
Experience managing mid- to large-scale projects.
Familiarity with Medicaid/Medicare, managed care, and prior authorization processes.
Experience with Salesforce or other CRM tools, and Jira or Monday.com for project management.
Experience working with healthcare provider data.
Experience in onboarding program design or user experience optimization.
Passion for delivering proactive, supportive, partner-oriented experiences.
Willingness to travel up to ~35%.

Responsibilities

Be the main point of contact for providers, supporting education, training, communications, and platform guidance.
Address contracting or administrative questions and help practices optimize auto-approval rates.
Act as an escalation point for grievances and high-touch needs.
Lead program implementation from onboarding to ongoing engagement, ensuring CMS/state alignment and Cohere workflows.
Maintain knowledge of regulatory requirements influencing prior authorization and utilization management.
Partner with Compliance and Legal to surface risks or required communications.
Identify non-adherence or performance trends and design outreach campaigns to drive behavior change.
Share best practices to improve auto-approval performance and surface opportunities for improvement.
Ensure provider interactions uphold HIPAA, privacy standards, and program integrity.
Use reporting and scorecards to track portfolio health and surface improvement opportunities.
Lead recurring check-ins, reviews, and calls to optimize approval rates and reduce denials/pends.
Help practices optimize clinical protocols and workflows to reduce friction and increase auto-approvals.
Share thought leadership with strategic partners and advise on Cohere configurations with financial/clinical goals.
Recommend workflow improvements that accelerate reviews and ensure CMS/state DOH compliance.
Assist with onboarding new client networks and provider groups at scale.
Manage high-volume onboarding initiatives and periodic refresh trainings.