Remote Provider Digital Experience Director

Humana Inc; Austin (TX); Remote; USD 168,000 - 231,000; Full time

Job summary

Humana Inc. is seeking a Director of Provider Digital to lead product management, UX, and digital engagement for provider experiences. You will oversee roadmap delivery, align with senior stakeholders, and drive measurable improvements in adoption and satisfaction.

You will lead 5 direct reports across Product Management and Design, partnering across business and technology teams to transform provider-facing platforms and investment priorities.

Qualifications

• 10+ years in digital product management, digital experience or provider/customer use cases.
• 5+ years leading cross-functional, enterprise-scale digital programs.
• Proven ability to develop and execute digital strategy, roadmaps, and investment priorities.

Responsibilities

• Lead roadmap and priorities for provider-facing digital platforms.
• Partner with business, technology, marketing and analytics to align priorities.
• Define requirements and guide digital product delivery.
• Monitor platform performance, provider satisfaction, adoption, and outcomes.
• Identify opportunities to improve provider experiences and self-service.

Skills

Digital product management

Leadership

Digital strategy

Cross-functional collaboration

Data analytics

Job description

Humana Inc. is seeking a Director of Provider Digital to lead product management, UX, and digital engagement for provider experiences. You will oversee roadmap delivery, align with senior stakeholders, and drive measurable improvements in adoption and satisfaction.

You will lead 5 direct reports across Product Management and Design, partnering across business and technology teams to transform provider-facing platforms and investment priorities.