Director, Provider Solutions Engineering & CRM Transformation

Humana; Louisville (KY); On-site; USD 172,000 - 237,000; Full time

Job summary

Humana seeks a strategic Director, Provider Solutions Engineering to define technology strategy for provider engagement and engineering, partnering with business and operations to identify solutions that improve engagement, associate effectiveness, and business outcomes.

You will lead cross-functional teams, set roadmaps, promote Agile, DevSecOps, and AI-enabled delivery, and ensure governance, security, and regulatory alignment across platforms.

Qualifications

• Proven experience leading complex technology organizations and large-scale transformation initiatives.
• Deep understanding of CRM platforms, digital experiences, enterprise applications, and customer engagement technologies.
• Demonstrated success operating within highly matrixed environments and influencing cross-functional stakeholders.
• Experience leading technology modernization, cloud adoption, platform engineering, and AI-enabled solutions.
• Strong business acumen with the ability to connect technology strategy to business outcomes.
• Exceptional leadership, communication, organizational, and relationship management skills.

Responsibilities

• Serve as the strategic technology leader for Provider engagement and related provider experience capabilities.
• Partner effectively within a matrixed organization to align business priorities, regulatory requirements, architecture standards, and technology investments.
• Provide strategic direction and oversight for implementing new programs, platform enhancements, and large-scale technology initiatives.
• Establish and promote engineering best practices, delivery discipline, operational excellence, and continuous improvement.
• Lead the development and execution of a comprehensive Provider engagement strategy in consideration of the broader provider experience vision.
• Define the end-to-end provider experience target state, roadmap, and investment priorities.
• Drive adoption of modern CRM capabilities, AI-powered solutions, automation, and emerging technologies to improve provider and associate experiences.
• Lead the delivery and modernization of provider-facing and associate-facing technology solutions.
• Drive execution across multiple teams and technology domains to ensure successful delivery of strategic initiatives and business outcomes.
• Promote Agile, DevSecOps, quality engineering, and AI-assisted delivery practices across the software development lifecycle.
• Ensure effective governance, planning, risk management, and performance reporting for technology initiatives.
• Maintain the health, resiliency, security, compliance, and scalability of supporting platforms and services.
• Ensure solutions are designed for reliability, interoperability, scalability, and long-term sustainability.
• Manage technology investments, budgets, and resource allocation to maximize business value.
• Build internal engineering capabilities while strategically applying vendors and partners to accelerate delivery and modernization efforts.
• Ensure critical knowledge, intellectual property, and operational ownership remain institutionalized within the organization.
• Build, lead, and develop high-performing technology teams focused on partnership, accountability, innovation, and continuous learning.
• Foster a culture of engineering excellence, collaboration, inclusion, and customer-centricity.

Skills

CRM strategy

Leadership

Agile delivery

DevSecOps

AI-enabled solutions

Stakeholder management

Regulatory awareness

Cross-functional collaboration

Communication

Business acumen

Education

Master’s degree

Tools

Salesforce

Salesforce Health Cloud

Service Cloud

Job description

Humana seeks a strategic Director, Provider Solutions Engineering to define technology strategy for provider engagement and engineering, partnering with business and operations to identify solutions that improve engagement, associate effectiveness, and business outcomes.

You will lead cross-functional teams, set roadmaps, promote Agile, DevSecOps, and AI-enabled delivery, and ensure governance, security, and regulatory alignment across platforms.