Head of Provider Digital Experience & Platform Strategy

Humana; United States; Remote; USD 168,000 - 231,000; Full time

Job summary

Humana is seeking a Director of Provider Digital (Director, Product Management) to drive digital transformation, improve self-service adoption, and enhance provider satisfaction across provider-facing platforms. You will oversee product management, UX, digital engagement, and provider-channel marketing, reporting to the AVP, Product Management.

You will lead 5 direct reports across Product Management and Design, shaping roadmaps, partnering with senior leaders, and guiding delivery to deliver

Qualifications

• 10+ years of progressive experience in digital product management, digital experience, provider/customer experience, or digital engagement.
• 5+ years of leadership experience leading cross-functional teams and enterprise-scale digital initiatives.
• Experience partnering with senior leaders across business, technology, operations, marketing, and analytics to influence priorities and deliver transformation initiatives.
• Strong experience leveraging data, analytics, and customer/provider insights to improve digital experiences, adoption, and engagement.

Responsibilities

• Lead the roadmap and delivery priorities for provider-facing digital platforms.
• Partner with business, operations, technology, marketing, and provider-facing teams to understand needs and align priorities.
• Define requirements, manage priorities, and guide digital product delivery.
• Monitor platform performance, provider satisfaction, adoption, and operational measures.
• Identify opportunities to improve provider experiences and digital self-service.
• Support investment planning, delivery oversight, and continuous platform improvement.

Skills

Digital product management

Leadership

Data analytics

Stakeholder management

Job description

Humana is seeking a Director of Provider Digital (Director, Product Management) to drive digital transformation, improve self-service adoption, and enhance provider satisfaction across provider-facing platforms. You will oversee product management, UX, digital engagement, and provider-channel marketing, reporting to the AVP, Product Management.

You will lead 5 direct reports across Product Management and Design, shaping roadmaps, partnering with senior leaders, and guiding delivery to deliver