Remote Property Field Claims Adjuster (Lorain–Cleveland)

American Family Insurance; Kentucky; Hybrid; USD 57,000 - 94,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) + pension plan

9 paid holidays

23 days PTO per year

Student loan repayment

Paid family leave

Job summary

American Family Insurance is seeking a remote Property Claims professional to investigate and maintain homeowner property claims, including on-site inspections and negotiations. The role emphasizes handling 1st and 3rd party claims across multiple policy types while supporting field operations in a primarily remote capacity.

The ideal candidate will have hands-on property field claims experience, strong knowledge of policy endorsements, and the ability to write clear, timely estimates in

Qualifications

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across operating territories.
• Demonstrated experience handling moderately complex claims.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages.
• Solid knowledge of each phase of the claim handling process.

Responsibilities

• Investigates origin and cause of claims by contacting insureds, claimants, agents, attorneys, contractors and others.
• Identifies complex issues and seeks assistance as needed.
• Handles claims on a good faith basis.
• Manages 1st and 3rd party claims under multiple policy types.
• Conducts on-site inspections, evaluates damages and negotiates with parties.

Skills

Customer service

Claims handling

Multi-line claims

Casualty policies

Field investigations

Job description

American Family Insurance is seeking a remote Property Claims professional to investigate and maintain homeowner property claims, including on-site inspections and negotiations. The role emphasizes handling 1st and 3rd party claims across multiple policy types while supporting field operations in a primarily remote capacity.

The ideal candidate will have hands-on property field claims experience, strong knowledge of policy endorsements, and the ability to write clear, timely estimates in