Remote Property Field Claims Adjuster – Cleveland Area

American Family Insurance Group; Lorain (OH); Remote; USD 57,000 - 94,000; Full time

Job summary

American Family Insurance is seeking a Property Claims Adjuster for a fully remote role serving the Lorain area and surrounding regions. You will investigate and settle homeowners claims, conduct on-site inspections when needed, and manage 1st and 3rd party claims with various endorsements.

A company fleet is provided and relocation support is offered for eligible candidates. Position compensation ranges from $57,000 to $94,000 annually, with consideration given to location and experience.

Qualifications

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.
• Hands-on property field claims experience and ability to write clear, accurate estimates in Xactimate.

Responsibilities

• Investigates origin and cause of claims by contacting insureds, claimants, agents, attorneys, contractors, experts, and others.
• Identifies complex issues and seeks assistance as needed; handles claims in good faith.
• Handles 1st party and 3rd party claims under multiple policy types and endorsements.
• Conducts on-site inspections when needed, evaluates damages, and negotiates with insureds/claimants/attorneys.
• Responds to customer inquiries and closes files as needed.
• Interprets policies and applies coverages to assigned losses.
• Keeps all parties updated on claim process and status.

Skills

Customer-driven solutions

1st & 3rd party claims

Property field claims

Education

State property casualty claims licensing

Tools

Xactimate

Job description

American Family Insurance is seeking a Property Claims Adjuster for a fully remote role serving the Lorain area and surrounding regions. You will investigate and settle homeowners claims, conduct on-site inspections when needed, and manage 1st and 3rd party claims with various endorsements.

A company fleet is provided and relocation support is offered for eligible candidates. Position compensation ranges from $57,000 to $94,000 annually, with consideration given to location and experience.