Remote Property Field Claims Adjuster: Investigate & Settle

American Family Insurance Group; Cleveland (OH); Remote; USD 57,000 - 94,000; Full time

Benefits offered by this job

Relocation support

Company fleet vehicle with personalUse

Job summary

American Family Insurance is seeking a Property Claims Specialist to investigate and maintain homeowner property claims, conduct field inspections, and settle claims from the Cleveland area. The role offers remote work with 80% field activities and potential travel up to 50%.

Relocation support is provided for eligible candidates, and a company fleet vehicle is available with personal-use option. Strong knowledge of policies and Xactimate writing is required to deliver timely estimates.

Qualifications

• Hands-on property field claims experience and ability to write estimates in Xactimate.
• Solid knowledge of casualty coverages and endorsements.
• Ability to handle both 1st and 3rd party claims across multiple policy types.

Responsibilities

• Investigates origin and cause of claims by contacting insureds, claimants, agents, attorneys, and others.
• Evaluates damages through on-site inspections and negotiates claim settlements with insureds and claimants.
• Handles multi-line claims and interprets policy coverages to determine applicable coverages.
• Responds to inquiries and communicates claim status to all parties.

Skills

Customer service

Claims handling

Complex claims

Policy knowledge

Field experience

Tools

Xactimate

Job description

American Family Insurance is seeking a Property Claims Specialist to investigate and maintain homeowner property claims, conduct field inspections, and settle claims from the Cleveland area. The role offers remote work with 80% field activities and potential travel up to 50%.

Relocation support is provided for eligible candidates, and a company fleet vehicle is available with personal-use option. Strong knowledge of policies and Xactimate writing is required to deliver timely estimates.