Remote Property Claims Adjuster – Home & Field Inspections

American Family Insurance Group; Avon (OH); Hybrid; USD 57,000 - 94,000; Full time

Benefits offered by this job

Relocation assistance

Company fleet vehicle (personal use)

Job summary

American Family Insurance Group is seeking experienced property claim professionals to investigate, evaluate, and settle homeowner property claims. You will conduct field inspections, interpret policies, and work with insureds, claimants, and attorneys to reach settlements.

The role includes remote work 80% of the time with occasional office engagements and travel up to 75% for team meetings and training. Relocation support is offered, and a company fleet vehicle may be used for personal

Qualifications

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across operating territories.
• Demonstrated experience handling moderately complex claims.

Responsibilities

• Investigate origin and cause of claims by contacting insureds, claimants, agents, attorneys, contractors, and others.
• Evaluate damages through on-site inspections and negotiate with insureds and attorneys.
• Handle 1st and 3rd party claims under multiple policy types and endorsements.
• Interpret policy coverages and apply them to assigned losses.
• Provide timely status updates and answer customer inquiries.

Skills

Customer service

1st & 3rd party claims

Moderately complex claims

Policy & endorsements knowledge

Xactimate estimating

Tools

Xactimate

Job description

American Family Insurance Group is seeking experienced property claim professionals to investigate, evaluate, and settle homeowner property claims. You will conduct field inspections, interpret policies, and work with insureds, claimants, and attorneys to reach settlements.

The role includes remote work 80% of the time with occasional office engagements and travel up to 75% for team meetings and training. Relocation support is offered, and a company fleet vehicle may be used for personal