Remote Property Concierge & Leasing Support

OpenKrill; United States; Remote; USD 6,700 - 8,900; Full time

Job summary

Pillar Properties is seeking an organized Enhanced Services Specialist II to support remote property management operations. You will be the first point of contact for prospective residents and tenants, handling inquiries, coordinating tours, managing follow-ups, and assisting leasing and resident services.

Ideal candidates have excellent written and verbal English, strong attention to detail, and can manage multiple priorities independently in a remote setting while aligning with Pacific Time

Qualifications

• High school diploma or equivalent required; college degree preferred.
• At least 2 years experience in customer service, property management, leasing, call center operations, admin support, or related field.

Responsibilities

• Respond to prospect and resident inquiries through email and other channels with timely, accurate, and professional communication.
• Handle incoming inquiries, follow up with prospects, answer initial questions, and schedule virtual, in-person, and self-guided tours.
• Resolve routine resident questions independently and escalate urgent or property-specific issues as needed.
• Maintain accurate records of inquiries, follow-ups, lead statuses, tour outcomes, and leasing activities in the CRM.
• Assist with application follow-ups, documentation, conditional approvals, guarantor workflows, and lease preparation.
• Use approved templates and brand guidelines for clear, accurate, professional customer-facing communication.

Skills

Written English

Verbal communication

MS Office 365

CRM platforms

Yardi

Property management software

Education

High school diploma or equivalent

Tools

Yardi

CRM platforms

Job description

Pillar Properties is seeking an organized Enhanced Services Specialist II to support remote property management operations. You will be the first point of contact for prospective residents and tenants, handling inquiries, coordinating tours, managing follow-ups, and assisting leasing and resident services.

Ideal candidates have excellent written and verbal English, strong attention to detail, and can manage multiple priorities independently in a remote setting while aligning with Pacific Time