Remote Property Claims Manager – Homeowners

Allstate Foundation; Georgia; Remote; USD 80,000 - 137,000; Full time

Benefits offered by this job

Laptop & equipment provided

Home office stipend

Connectivity reimbursement

Job summary

National General Insurance is seeking an experienced Property Claims leader to manage a remote team of adjusters handling homeowners property claims across Georgia and neighboring territories.

This role is ideal for a leader with a strong background in residential property claims, coverage investigations, estimating, and team development who thrives in a fast-paced, customer-focused environment.

Qualifications

• Leadership experience within Property Claims.
• Strong background handling Homeowners Property claims.
• Experience leading remote or geographically dispersed teams.
• Expertise in coverage investigations and claim resolution.
• Experience with wind, hail, water, roof, and total loss claims.
• Advanced Xactimate estimating experience.
• Strong understanding of claim processes, authority levels, and operational best practices.
• Excellent communication, coaching, and relationship-building skills.
• Demonstrated ability to prioritize work, stay organized, and manage competing priorities.
• Proven success developing adjusters through coaching and mentoring.
• Experience managing high-volume property claim environments.
• Familiarity with southeastern markets, particularly Georgia, is a plus.

Responsibilities

• Lead and mentor a remote team of approximately 5 property claims adjusters.
• Provide technical oversight on homeowners claims including complex water, wind, hail, roof, and total loss.
• Support adjusters through claim investigations, coverage analysis, authority decisions, and claim resolution strategies.
• Partner with consultants and leadership teams to ensure consistency in claim handling processes, estimating standards, and authority guidelines.
• Monitor team performance, workloads, customer experience, and quality outcomes.
• Coach adjusters through escalated claim situations and coverage concerns, ensuring appropriate handling and collaboration with internal partners.
• Drive continuous improvement through training, mentoring, and talent development initiatives.
• Foster a collaborative and engaged remote team culture while maintaining accountability and performance standards.

Skills

Property Claims Leadership

Homeowners Property Claims

Remote Team Leadership

Coverage Investigations

Wind/Hail/Water Claims

Xactimate Estimating

Claims Process & Authority

Communication & Coaching

Mentoring Adjusters

High-Volume Property Claims

Georgia Market Familiarity

Job description

National General Insurance is seeking an experienced Property Claims leader to manage a remote team of adjusters handling homeowners property claims across Georgia and neighboring territories.

This role is ideal for a leader with a strong background in residential property claims, coverage investigations, estimating, and team development who thrives in a fast-paced, customer-focused environment.