Remote Project Training & LMS Specialist

LMI Consulting, LLC; Tysons (VA); Remote; USD 60,000 - 85,000; Full time

Job summary

LMI Consulting, LLC is hiring a Project Training Management Specialist to coordinate learner services and virtual training operations for VA technology modernization initiatives. You will handle scheduling, LMS administration, live-session production, completion tracking, and user support to ensure accessible, reliable training.

You will work with Agile instructors, instructional designers, and platform staff to resolve issues, protect data quality, and keep learning activities running smoothly

Qualifications

• Associate's degree or equivalent in related fields; 2 more years may substitute for a Bachelor.
• 1+ year of training operations or learning support experience.
• Experience supporting virtual events with Teams or Webex.
• Familiar with LMS enrollment, attendance tracking, and user support.
• Working knowledge of Jira Cloud and strong customer-service skills.
• Ability to obtain Public Trust and satisfy vetting requirements.
• ITIL 4 Foundation certification.
• Ability to manage concurrent class logistics and records with clear communication.
• Experience handling user information with reproducible details.

Responsibilities

• Schedule live classes, manage invitations, cohorts, and instructor calendars.
• Provide/produce virtual training in Teams or Webex, including setup and moderation.
• Maintain LMS course records, completion status, and learner rosters.
• Respond to learner questions, troubleshoot access and navigation issues.
• Provide guidance on Jira Cloud basics, dashboards, and workflows.
• Coordinate office hours, collect evaluations, and report recurring problems.
• Maintain calendars, waitlists, reminders, and attendance reconciliation.
• Conduct pre-session tech checks and support accessibility needs.
• Investigate completion discrepancies and produce weekly summaries.
• Triage user questions using knowledge articles and escalate as needed.
• Collect evaluations and suggest improvements to logistics and resources.

Skills

Customer-service orientation

Attention to detail

Calm troubleshooting

Education

Associate's degree or equivalent

ITIL 4 Foundation certification

Tools

Microsoft Teams

Webex

Jira Cloud

Job description

LMI Consulting, LLC is hiring a Project Training Management Specialist to coordinate learner services and virtual training operations for VA technology modernization initiatives. You will handle scheduling, LMS administration, live-session production, completion tracking, and user support to ensure accessible, reliable training.

You will work with Agile instructors, instructional designers, and platform staff to resolve issues, protect data quality, and keep learning activities running smoothly