Remote Training Specialist II - LMS & Curriculum Designer

Allied Resources Technical Consultants; Louisville (KY); Teletrabalho; USD 65 000 - 90 000; Tempo integral

Resumo da oferta

Allied Resources Technical Consultants is seeking a Training Specialist II to design, develop, and deliver training programs that support Contact Center operations and customer service excellence.

The role involves creating engaging training materials, facilitating instructor-led and virtual sessions, and maintaining learning resources while collaborating with cross-functional teams to drive continuous improvement in training programs.

Qualificações

• Bachelor's degree or 5+ years progressive training experience.
• Experience developing and facilitating technical and operational training programs.
• Strong instructional design and curriculum development experience.
• Proven ability to create training materials for classroom and eLearning environments.
• Excellent facilitation, presentation, organizational, and time management skills.
• Ability to work with multiple stakeholders and translate complex information into effective learning solutions.
• Experience managing multiple projects and priorities in a fast-paced environment.
• Proficiency with Microsoft Office and Learning Management Systems (LMS).

Responsabilidades

• Design, develop, and maintain training curriculum, including ILT, eLearning modules, job aids, procedure manuals, and assessments.
• Facilitate classroom, virtual, and on-the-job training programs.
• Partner with business and operational teams to identify training gaps and support new initiatives.
• Track and report on training participation, assessment results, retraining needs, and program effectiveness.
• Develop evaluation methods to measure training success and identify opportunities for improvement.
• Continuously enhance training materials and delivery methods based on organizational needs and feedback.
• Maintain expertise in modern training techniques, learning platforms, and LMS.
• Build strong relationships with stakeholders across multiple departments.
• Support emergency response and business continuity initiatives when required.
• Participate in occasional onsite meetings, training sessions, and team collaboration activities.

Conhecimentos

Instructional design

Curriculum development

Facilitation

Technical training content

Organizational skills

Time management

Stakeholder management

Formação académica

Bachelor's degree

5+ years training experience

Ferramentas

LMS

Microsoft Office

Descrição da oferta de emprego

Allied Resources Technical Consultants is seeking a Training Specialist II to design, develop, and deliver training programs that support Contact Center operations and customer service excellence.

The role involves creating engaging training materials, facilitating instructor-led and virtual sessions, and maintaining learning resources while collaborating with cross-functional teams to drive continuous improvement in training programs.