Remote Project Training & LMS Coordinator

LMI Consulting, LLC; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

LMI Consulting, LLC is seeking a Project Training Management Specialist to coordinate learner services and virtual training operations for VA technology modernization initiatives. The role covers scheduling, LMS administration, live-session production, and responsive user support to ensure accessible, reliable training.

The ideal candidate will manage instructor calendars, class rosters, and course access; support Teams/Webex sessions; maintain accurate records; and collaborate with agile

Qualifications

• Associate degree or equivalent in education, training specialist, instructional design/technology, communications, business administration, human resources, information systems, or related field; two additional years may substitute for a Bachelor's.
• 1+ year of training operations, learning support, help desk, or related experience.
• Experience supporting virtual events or classes with Microsoft Teams or Webex.
• Familiarity with LMS enrollment, attendance, completion tracking, and user support.
• Working knowledge of Jira Cloud and strong customer-service and organizational skills.
• ITIL 4 Foundation certification.
• Ability to obtain and maintain a favorable Public Trust determination and satisfy federal vetting requirements.
• Ability to manage concurrent class logistics, maintain accurate records, and communicate clearly with learners and instructors under time pressure.
• Experience handling user information carefully and escalating technical problems with complete, reproducible details.

Responsibilities

• Schedule live classes, manage invitations, cohorts, instructor calendars, attendance, and enrollment changes.
• Provide/produce virtual training in Microsoft Teams or Webex, including setup, breakout rooms, polls, moderation, and troubleshooting.
• Maintain LMS course records, completion status, learner rosters, and routine reports; reconcile discrepancies.
• Respond to learner questions, troubleshoot access and navigation issues, and route complex support requests.
• Provide practical guidance on Jira Cloud basics, dashboards, issue navigation, and standard team workflows.
• Coordinate office hours, collect evaluations, and communicate recurring learner problems to trainers and administrators.
• Maintain class calendars, enrollment rules, waitlists, learner reminders, instructor preparation checklists, and accurate attendance reconciliation.
• Conduct pre-session technology checks and support accessibility needs, course materials, recordings when approved, chat moderation, and session follow-up.
• Investigate learner completion discrepancies, manage exception queues, and produce reliable weekly attendance and course-completion summaries.
• Document and triage user questions using established knowledge articles and support procedures, escalating access or configuration problems to the correct team.
• Collect learner evaluations and recurring support issues, then recommend improvements to course logistics, guidance, and self-service resources.

Skills

Customer service

Attention to detail

Communication

Troubleshooting

LMS administration

Education

Associate's degree or equivalent in education/training/related field

ITIL 4 Foundation certification

Master's degree (desirable) in education/learning technologies/organizational learning

Tools

Jira Cloud

Confluence

Ticketing systems

Job description

LMI Consulting, LLC is seeking a Project Training Management Specialist to coordinate learner services and virtual training operations for VA technology modernization initiatives. The role covers scheduling, LMS administration, live-session production, and responsive user support to ensure accessible, reliable training.

The ideal candidate will manage instructor calendars, class rosters, and course access; support Teams/Webex sessions; maintain accurate records; and collaborate with agile