Remote Training Operations & LMS Specialist

LMI; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

LMI is seeking a Project Training Management Specialist to coordinate learner services and virtual training operations for VA tech modernization. Responsibilities include scheduling, LMS administration, live-session production, and responsive user support to ensure accessible training.

The role involves coordinating instructor calendars, class rosters, and course access, while resolving issues with Agile instructors, platform support staff, and program operations.

Qualifications

• Associate degree or equivalent in education, training, instructional design/tech, communications, business administration, HR, information systems, or related field.
• Two additional years of relevant experience may substitute for a Bachelor's.
• 1+ year of training operations, learning support, help desk, or related experience.
• Experience supporting virtual events or classes with Microsoft Teams or Webex.
• Familiarity with LMS enrollment, attendance, completion tracking, and user support.
• Working knowledge of Jira Cloud and strong customer-service and organizational skills.
• Ability to obtain and maintain a favorable Public Trust determination and satisfy federal vetting, privacy, accessibility, and data-handling requirements.
• ITIL 4 Foundation certification.

Responsibilities

• Schedule live classes, manage invitations, cohorts, instructor calendars, attendance, and enrollment changes.
• Provide/produce virtual training in Teams or Webex, including setup, breakout rooms, polls, moderation, and troubleshooting.
• Maintain LMS course records, completion status, learner rosters, and routine reports; reconcile discrepancies.
• Respond to learner questions, troubleshoot access and navigation issues, and route complex support requests.
• Provide guidance on Jira Cloud basics, dashboards, and standard team workflows.
• Coordinate office hours, collect evaluations, and communicate recurring learner problems to trainers and admins.
• Maintain class calendars, enrollment rules, waitlists, learner reminders, instructor prep checklists, and attendance reconciliation.
• Pre-session technology checks and accessibility support, materials, recordings when approved, chat moderation, and follow-up.
• Investigate learner completion discrepancies, manage exception queues, and produce weekly attendance and course-completion summaries.
• Document and triage user questions using knowledge articles and support procedures, escalating issues as needed.
• Collect learner evaluations and recurring support issues, then recommend improvements to course logistics and self-service resources.

Skills

Virtual training coordination

Customer service

Attention to detail

LMS navigation

Education

Associate degree or equivalent

Tools

Jira Cloud

Microsoft Teams

Webex

Job description

LMI is seeking a Project Training Management Specialist to coordinate learner services and virtual training operations for VA tech modernization. Responsibilities include scheduling, LMS administration, live-session production, and responsive user support to ensure accessible training.

The role involves coordinating instructor calendars, class rosters, and course access, while resolving issues with Agile instructors, platform support staff, and program operations.