LMS & Training Operations Specialist (Remote)

LMI; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

LMI is seeking a Project Training Management Specialist to coordinate learner services and virtual training operations for VA technology modernization initiatives. This role combines scheduling, LMS administration, live session production, completion tracking, and responsive user support to ensure training is accessible, reliable, and easy to navigate.

The Project Training Management Specialist will coordinate instructor calendars, prepare and moderate Teams or Webex sessions, maintain

Qualifications

• Associate's degree or equivalent in education, training, instructional design/technology, communications, business administration, human resources, information systems, or related field.
• Two additional years of relevant experience may substitute for a Bachelor's.
• 1+ year of training operations, learning support, help desk, or related experience.
• Experience supporting virtual events or classes with Microsoft Teams or Webex.
• Familiarity with LMS enrollment, attendance, completion tracking, and user support.
• Working knowledge of Jira Cloud and strong customer-service and organizational skills.
• Ability to obtain and maintain a favorable Public Trust determination and satisfy federal requirements.
• ITIL 4 Foundation certification.
• Ability to manage concurrent class logistics and maintain accurate records.

Responsibilities

• Schedule live classes, manage invitations, cohorts, instructor calendars, attendance, and enrollment changes.
• Provide/produce virtual training in Microsoft Teams or Webex, including setup, breakout rooms, polls, moderation, and troubleshooting.
• Maintain LMS course records, completion status, learner rosters, and routine reports; reconcile discrepancies.
• Respond to learner questions, troubleshoot access and navigation issues, and route complex support requests.
• Provide practical guidance on Jira Cloud basics, dashboards, issue navigation, and standard team workflows.
• Coordinate office hours, collect evaluations, and communicate recurring learner problems to trainers and administrators.
• Maintain class calendars, enrollment rules, waitlists, learner reminders, instructor preparation checklists, and accurate attendance reconciliation.
• Conduct pre-session technology checks and support accessibility needs, course materials, recordings when approved, chat moderation, and session follow-up.
• Investigate learner completion discrepancies, manage exception queues, and produce reliable weekly attendance and course-completion summaries.
• Document and triage user questions using established knowledge articles and support procedures, escalating access or configuration problems to the correct team.
• Collect learner evaluations and recurring support issues, then recommend improvements to course logistics, guidance, and self-service resources.

Skills

Customer service

Attention to detail

Verbal and written communication

Organization

Education

Associate's degree or equivalent

ITIL 4 Foundation certification

Tools

Microsoft Teams

Webex

Jira Cloud

LMS administration

Job description

LMI is seeking a Project Training Management Specialist to coordinate learner services and virtual training operations for VA technology modernization initiatives. This role combines scheduling, LMS administration, live session production, completion tracking, and responsive user support to ensure training is accessible, reliable, and easy to navigate.

The Project Training Management Specialist will coordinate instructor calendars, prepare and moderate Teams or Webex sessions, maintain