Remote Project & Service Admin: IT Deployments & Zoho

Support Tech LLC

United States

Remote

USD 60,000 - 90,000

Full time

8 days ago

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Job summary

Support Tech LLC is seeking a meticulous Project & Service Admin to manage IT deployment lifecycles for multi-site, nationwide clients. This remote role focuses on coordinating low voltage installs, CCTV, data cabling, and access control, while leveraging Zoho Desk and Zoho Projects.

You will bridge clients and field techs, document details precisely, and adapt to a fast-paced environment with a high-performance setup.

Qualifications

2–5 years in a project coordination or service admin role, preferably within the low voltage or IT industry.
Solid understanding of Ubiquiti networking, access control systems, IP cameras, and structured cabling.
Prior experience with Zoho Desk and Zoho Projects is highly preferred.
Exceptional written and verbal English communication is non-negotiable.

Responsibilities

Coordinate Projects: Manage timelines and deliverables for low voltage installs, including data cabling, CCTV, and access control.
Master the Zoho Suite: Daily management of Zoho Desk for service tickets and Zoho Projects for long-form deployments.
Communicate with Precision: Bridge between clients and field technicians, ensuring alignment and informed updates.
Detailed Documentation: Maintain obsessive levels of detail in project notes, hardware inventories, and close-out reports.
Adaptive Support: Handle incoming communications via Dialpad and balance independent tasks with team goals.