Project & Service Team Member

Support Tech LLC; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Support Tech LLC is seeking a meticulous Project & Service Admin to manage IT deployment lifecycles for multi-site, nationwide clients. This remote role focuses on coordinating low voltage installs, CCTV, data cabling, and access control, while leveraging Zoho Desk and Zoho Projects.

You will bridge clients and field techs, document details precisely, and adapt to a fast-paced environment with a high-performance setup.

Qualifications

• 2–5 years in a project coordination or service admin role, preferably within the low voltage or IT industry.
• Solid understanding of Ubiquiti networking, access control systems, IP cameras, and structured cabling.
• Prior experience with Zoho Desk and Zoho Projects is highly preferred.
• Exceptional written and verbal English communication is non-negotiable.

Responsibilities

• Coordinate Projects: Manage timelines and deliverables for low voltage installs, including data cabling, CCTV, and access control.
• Master the Zoho Suite: Daily management of Zoho Desk for service tickets and Zoho Projects for long-form deployments.
• Communicate with Precision: Bridge between clients and field technicians, ensuring alignment and informed updates.
• Detailed Documentation: Maintain obsessive levels of detail in project notes, hardware inventories, and close-out reports.
• Adaptive Support: Handle incoming communications via Dialpad and balance independent tasks with team goals.

Skills

Project coordination

English communication

Remote work discipline

Tools

Zoho Desk

Zoho Projects

Ubiquiti networking

IP cameras

Structured cabling

Access control systems

Job description

Support Tech LLC is a premier provider of nationwide IT field services specifically engineered for multi-site organizations . We bridge the gap between complex infrastructure needs and local execution, offering a scalable workforce that handles everything from emergency repairs to large-scale technology roll outs.

Job Description

This is a remote position.

As our Project & Service Admin, you aren’t just pushing paper—you are managing the lifecycle

of technical projects. You will:

• Coordinate Projects: Manage timelines and deliverables for low voltage installs, including data cabling, CCTV, and access control.
• Master the Zoho Suite: Daily management of Zoho Desk for service tickets and Zoho Projects for long-form deployments.
• Communicate with Precision: Act as the bridge between clients and field technicians, ensuring everyone is aligned and informed.
• Detailed Documentation: Maintain obsessive levels of detail in project notes, hardware inventories, and close-out reports.
• Adaptive Support: Handle incoming communications via Dialpad and jump between independent tasks and collaborative team goals without missing a beat.

Requirements

We are looking for a professional who balances technical "know-how" with administrative

• Experience: 2–5 years in a project coordination or service admin role, preferably within the low voltage or IT industry.
• Technical Familiarity: A solid understanding of Ubiquiti networking, access control systems, IP cameras, and structured cabling.
• Software Proficiency: Prior experience with Zoho Desk and Zoho Projects is highly preferred.
• Language Skills: Exceptional written and verbal English is non-negotiable. You must be able to communicate complex technical details clearly.
• The "Pro" Setup: Because this is a high-performance remote role, you must have:
  • A quiet, distraction-free workspace.
  • A reliable, high-speed internet connection.
  • Dual monitor setup for efficient multitasking.
  • PC hardware: Intel i7 processor (or equivalent) or better.
• Global Reach: We are open to the best talent worldwide, regardless of your region.
• Immediate Impact: This position is available for an immediate start.
• Growth Environment: We are a growing company where your contributions to our