Remote Project & Release Coordinator II

Jack Henry & Associates, Inc.; Monett (MO); Remote; USD 65,000 - 95,000; Full time

Job summary

Jack Henry & Associates, Inc. is seeking a capable project coordinator to translate business needs into clear requirements and actionable plans.

This remote role supports cross-functional teams across planning, testing, release readiness, and implementation, ensuring successful deliveries and strong customer outcomes. You will collaborate with customers, users, and stakeholders, manage timelines and risks, and help drive continuous improvement while maintaining strong internal documentation.

Qualifications

• 3+ years in project coordination or related fields.
• Experience leading cross-functional initiatives.
• Ability to communicate status, risks, and recommendations to leadership.
• Willingness to travel up to 5% and work night shifts 3 times per year.
• Strong problem solving and process improvement mindset.

Responsibilities

• Coordinating cross-functional projects and software-related initiatives from planning through implementation.
• Managing project timelines, deliverables, risks, dependencies, and communications to support successful outcomes.
• Coordinating development, quality assurance, testing, release readiness, and implementation activities to ensure alignment with established requirements and performance standards.
• Reviewing software defects, enhancement requests, and supporting documentation to identify impacts, risks, and opportunities for improvement.
• Facilitating collaboration among customers, users, technical teams, and business stakeholders throughout the product and project lifecycle.
• Monitoring project progress and communicating status, risks, issues, and recommendations to leadership and other stakeholders.
• Supporting pilot programs, testing initiatives, release validation, and other readiness activities.
• Analyzing operational data and trends to support decision-making and continuous improvement.
• Developing and maintaining procedures, job aids, knowledge content, and communications for internal and external audiences.
• Identifying and supporting process improvements that increase efficiency, product quality, and customer readiness.
• May provide guidance and support to less experienced team members.
• May perform other job duties as assigned.

Skills

Project coordination

Software support

Software implementation

Business analysis

Product management

Education

Bachelor's degree or advanced degree preferred

Tools

Work tracking tools

CRM systems

Service management platforms

Collaboration platforms

Job description

Jack Henry & Associates, Inc. is seeking a capable project coordinator to translate business needs into clear requirements and actionable plans.

This remote role supports cross-functional teams across planning, testing, release readiness, and implementation, ensuring successful deliveries and strong customer outcomes. You will collaborate with customers, users, and stakeholders, manage timelines and risks, and help drive continuous improvement while maintaining strong internal documentation.