Remote Project Analyst II - Software Delivery & Readiness

Jack Henry & Associates, Inc.; Springfield (MO); Remote; USD 60,000 - 90,000; Full time

Job summary

Jack Henry & Associates, Inc. is seeking a project coordinator to translate business needs into clear requirements and actionable plans.

You will coordinate cross-functional technology initiatives, manage timelines, and ensure successful delivery while supporting a superior customer experience. The role offers remote work within the United States, with occasional travel up to 5% and possible night work to support client installations.

Qualifications

• Minimum of 3 years' experience in project coordination, software support, software implementation, business analysis, or product management.
• Experience coordinating cross-functional initiatives and driving projects from planning through completion.
• Demonstrated ability to identify process improvements and support position change across multiple groups.
• Experience communicating project status, risks, issues, and recommendations to leadership and business stakeholders.
• Must be able to work at night 3 times per year to support client installations.
• Ability to travel up to 5%.

Responsibilities

• Coordinating cross-functional projects and software-related initiatives from planning through implementation.
• Managing project timelines, deliverables, risks, dependencies, and communications to support successful outcomes.
• Coordinating development, quality assurance, testing, release readiness, and implementation activities to ensure alignment with established requirements and performance standards.
• Reviewing software defects, enhancement requests, and supporting documentation to identify impacts, risks, and opportunities for improvement.
• Facilitating collaboration among customers, users, technical teams, and business stakeholders throughout the product and project lifecycle.
• Monitoring project progress and communicating status, risks, issues, and recommendations to leadership and other stakeholders.
• Supporting pilot programs, testing initiatives, release validation, and other readiness activities.
• Analyzing operational data and trends to support decision-making and continuous improvement.
• Developing and maintaining procedures, job aids, knowledge content, and communications for internal and external audiences.
• Identifying and supporting process improvements that increase efficiency, product quality, and customer readiness.
• May provide guidance and support to less experienced team members.
• May perform other job duties as assigned.

Skills

Project coordination

Software support

Software implementation

Business analysis

Product management

Cross-functional coordination

Leadership communication

Education

Bachelor's degree or higher

Tools

Work tracking

CRM

Service management

Collaboration tools

Job description

Jack Henry & Associates, Inc. is seeking a project coordinator to translate business needs into clear requirements and actionable plans.

You will coordinate cross-functional technology initiatives, manage timelines, and ensure successful delivery while supporting a superior customer experience. The role offers remote work within the United States, with occasional travel up to 5% and possible night work to support client installations.