Remote Project Analyst II: Software Delivery & Coordination

Jack Henry & Associates, Inc.; Allen (TX); Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Comprehensive benefits

Remote work opportunity

Career growth & development

Job summary

Jack Henry & Associates, Inc. is seeking a project coordination professional to translate business needs into actionable software initiative plans. You will coordinate cross-functional teams from planning through implementation to ensure operational readiness and successful delivery.

The role emphasizes collaboration with customers, users, and leadership, managing timelines, risks, and communications, and driving continuous improvement across programs.

Qualifications

• Minimum of 3 years’ experience in project coordination, software support, software implementation, business analysis, or product management.
• Experience coordinating cross-functional initiatives and driving projects from planning through completion.
• Demonstrated ability to identify process improvements and support position change across multiple groups.
• Experience communicating project status, risks, issues, and recommendations to leadership and business stakeholders.
• Must be able to work at night 3 times per year to support client installations.
• Ability to travel up to 5%.

Responsibilities

• Coordinating cross-functional projects and software-related initiatives from planning through implementation.
• Managing project timelines, deliverables, risks, dependencies, and communications to support successful outcomes.
• Coordinating development, quality assurance, testing, release readiness, and implementation activities to ensure alignment with established requirements and performance standards.
• Reviewing software defects, enhancement requests, and supporting documentation to identify impacts, risks, and opportunities for improvement.
• Facilitating collaboration among customers, users, technical teams, and business stakeholders throughout the product and project lifecycle.
• Monitoring project progress and communicating status, risks, issues, and recommendations to leadership and other stakeholders.
• Supporting pilot programs, testing initiatives, release validation, and other readiness activities.
• Analyzing operational data and trends to support decision-making and continuous improvement.
• Developing and maintaining procedures, job aids, knowledge content, and communications for internal and external audiences.
• Identifying and supporting process improvements that increase efficiency, product quality, and customer readiness.
• May provide guidance and support to less experienced team members.
• May perform other job duties as assigned.

Skills

Project coordination

Software support

Software implementation

Business analysis

Product management

Leadership communication

Education

Bachelor’s degree

Advanced degree preferred

Tools

Work tracking tools

CRM / service management platforms

Collaboration platforms

Job description

Jack Henry & Associates, Inc. is seeking a project coordination professional to translate business needs into actionable software initiative plans. You will coordinate cross-functional teams from planning through implementation to ensure operational readiness and successful delivery.

The role emphasizes collaboration with customers, users, and leadership, managing timelines, risks, and communications, and driving continuous improvement across programs.