Remote Project Manager – Customer Experience Transformation

IBM; San Francisco (CA); Remote; USD 110,000 - 150,000; Full time

Job summary

IBM Consulting is seeking a Project Manager for Customer & Experience Transformation. You will manage both strategic and detailed aspects of projects, leveraging deep knowledge of client business, industry, and customer needs to implement effective digital marketing solutions.

This role supports governance, planning, and delivery across initiatives, with focus on aligning outcomes to client objectives and navigating multi-methodology environments.

Qualifications

• Experience establishing project governance models to ensure outcomes.
• Expertise in Agile, DevOps, Scrum, SAFe, LeSS, and SDLC.
• Strong understanding of client business, industry, and customer needs.
• Proven ability to lead cross-functional teams and deliver digital marketing solutions.

Responsibilities

• Establish project governance: define governance models for client projects.
• Lead project planning and resource allocation to meet timelines and budgets.
• Apply multiple methodologies to drive project success and adapt to changes.
• Balance strategic thinking with leadership to meet client objectives.
• Oversee delivery of digital marketing solutions tailored to client needs.

Skills

Project governance

Agile methodologies

IBM Design Thinking

DevOps

Scrum

SAFe

Strategic leadership

Digital marketing

Job description

IBM Consulting is seeking a Project Manager for Customer & Experience Transformation. You will manage both strategic and detailed aspects of projects, leveraging deep knowledge of client business, industry, and customer needs to implement effective digital marketing solutions.

This role supports governance, planning, and delivery across initiatives, with focus on aligning outcomes to client objectives and navigating multi-methodology environments.