Project Manager-Customer & Experience Transformation

IBM; Boston (MA); Hybrid; USD 176,000 - 207,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Paid time off

Training resources

Job summary

IBM Consulting is seeking a Customer & Experience Transformation Project Manager who will drive governance, planning, and delivery across client digital marketing initiatives. You will understand client needs, lead multi-methodology projects, and balance strategic vision with hands-on execution.

This role offers flexibility with hybrid arrangements within the United States, emphasizes collaboration with strategic partners, and focuses on delivering measurable client impact through innovative

Qualifications

• Deep understanding of the client's business, industry and customer needs for effective digital marketing solutions.
• Experience establishing project governance models to ensure successful outcomes.
• Proficiency in IBM Design Thinking, Agile, DevOps, Scrum, SAFe, LeSS and SDLC.
• Balance strategic thinking with leadership while ensuring attention to detail.
• Experience delivering digital marketing solutions that meet client needs.

Responsibilities

• Establish Project Governance to align with client objectives.
• Lead Project Planning and resource allocation to meet timelines and budgets.
• Apply methodologies including IBM Design Thinking, Agile, DevOps, Scrum, SAFe, LeSS, SDLC.
• Balance strategic leadership with detailed execution to satisfy client needs.
• Oversee delivery of digital marketing solutions and client outcomes.

Skills

Client business understanding

Governance expertise

Multi-methodology

Strategic leadership

Digital marketing delivery

Education

Bachelor's Degree

Job description

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Project Manager in Customer & Experience Transformation, you excel in managing both the big-picture strategic aspects and the intricate details of a project. You possess a deep understanding of the client's business, industry, and customer needs, enabling you to recommend and implement effective digital marketing solutions.

Your primary responsibilities will include:

• Establish Project Governance: Define and establish project governance models to ensure successful project outcomes, meeting client expectations and aligning with their business objectives.
• Lead Project Planning: Facilitate project planning, overseeing resource allocation and ensuring effective utilization of resources to deliver projects on time and within budget.
• Apply Project Methodologies: Leverage expertise in various project management methodologies, including IBM Design Thinking, Agile, DevOps, Scrum, SAFe, LeSS, and SDLC, to drive project success and adapt to changing requirements.
• Balance Strategic Thinking and Leadership: Effectively balance strategic thinking and leadership with attention to detail, ensuring that project outcomes meet client expectations and align with their business objectives.
• Oversee Solution Delivery: Ensure the delivery of effective digital marketing solutions that meet client needs, driving successful project outcomes and exceeding client expectations.

This role can be performed from anywhere in the United States of America.

Required education

Bachelor's Degree

Required technical and professional expertise

• Deep Understanding of Client Business: Possess a deep understanding of the client's business, industry, and customer needs, enabling effective recommendation and implementation of digital marketing solutions.
• Project Governance Expertise: Experience with establishing project governance models to ensure successful project outcomes and alignment with client business objectives.
• Multi-Methodology Proficiency: Deep expertise in various project management methodologies, including IBM Design Thinking, Agile, DevOps, Scrum, SAFe, LeSS, and SDLC, to drive project success and adapt to changing requirements.
• Strategic Leadership: Experience in balancing strategic thinking and leadership with attention to detail, ensuring project outcomes meet client expectations and align with their business objectives.
• Digital Marketing Solution Delivery: Experience in delivering effective digital marketing solutions that meet client needs, driving successful project outcomes and exceeding client expectations.

Preferred technical and professional experience

• Multi-Methodology Expertise: Deep expertise in various project management methodologies, including IBM Design Thinking, Agile, DevOps, Scrum, SAFe, LeSS, and SDLC, to drive project success and adapt to changing requirements.
• Digital Marketing Knowledge: Experience with digital marketing solutions that meet client needs, driving successful project outcomes and exceeding client expectations.
• Industry Insight: Deep understanding of the client's industry and customer needs, enabling effective recommendation and implementation of digital marketing solutions.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Title

Customer Experience Transformation Manager

Date posted

05-Oct-2026

Job ID

134993

City / Township / Village

State / Province

New York, California

Country

United States

Work arrangement

Hybrid

Area of work

Project Management

Employment type

Regular

Contract type

Regular

Projected Minimum Salary per year

176,000.00

Projected Maximum Salary per year

207,000.00

Position type

Professional

Up to 80% or 4 days a week (home on weekends - based on project requirements)

Company

(0147) International Business Machines Corporation

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?