Experience Transformation Project Lead

IBM; Boston (MA); Hybrid; USD 176,000 - 207,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Paid time off

Training resources

Job summary

IBM Consulting is seeking a Customer & Experience Transformation Project Manager who will drive governance, planning, and delivery across client digital marketing initiatives. You will understand client needs, lead multi-methodology projects, and balance strategic vision with hands-on execution.

This role offers flexibility with hybrid arrangements within the United States, emphasizes collaboration with strategic partners, and focuses on delivering measurable client impact through innovative

Qualifications

• Deep understanding of the client's business, industry and customer needs for effective digital marketing solutions.
• Experience establishing project governance models to ensure successful outcomes.
• Proficiency in IBM Design Thinking, Agile, DevOps, Scrum, SAFe, LeSS and SDLC.
• Balance strategic thinking with leadership while ensuring attention to detail.
• Experience delivering digital marketing solutions that meet client needs.

Responsibilities

• Establish Project Governance to align with client objectives.
• Lead Project Planning and resource allocation to meet timelines and budgets.
• Apply methodologies including IBM Design Thinking, Agile, DevOps, Scrum, SAFe, LeSS, SDLC.
• Balance strategic leadership with detailed execution to satisfy client needs.
• Oversee delivery of digital marketing solutions and client outcomes.

Skills

Client business understanding

Governance expertise

Multi-methodology

Strategic leadership

Digital marketing delivery

Education

Bachelor's Degree

Job description

IBM Consulting is seeking a Customer & Experience Transformation Project Manager who will drive governance, planning, and delivery across client digital marketing initiatives. You will understand client needs, lead multi-methodology projects, and balance strategic vision with hands-on execution.

This role offers flexibility with hybrid arrangements within the United States, emphasizes collaboration with strategic partners, and focuses on delivering measurable client impact through innovative