Remote Program Manager, Telecom Services & Maintenance

National Power, LLC; Atlanta (GA); Remote; USD 125,000 - 140,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Sick time

Life Insurance

Disability Insurance

Health insurance

401(k)

HSA

FSA

Job summary

National Power, LLC in Atlanta, GA is seeking a Program Manager to oversee a large telecommunications customer’s inside plant service needs. Reporting to the Senior Director of the Broadband Services Division, you will manage a team of technicians and subcontractors to ensure high-quality maintenance and rapid issue resolution.

The role emphasizes customer service, strong organizational skills, and the ability to adapt to a dynamic environment.

Qualifications

• High school diploma required, some college preferred.
• 10+ years of experience managing facilities electrical powering and cooling service.
• Strong organizational skills and experience managing teams of service providers.
• Excellent customer service, verbal and written communication.
• Ability to work in a changing environment.
• Advanced English language proficiency.
• Proficiency with Microsoft Word and Excel.
• Familiarity with remote web applications and web services.
• Demonstrated team player attitude.

Responsibilities

• Oversee internal technicians to execute the preventive maintenance contract across the geographic territory.
• Track open tickets to ensure timely completion and communicate status to customer.
• Communicate with customers to address questions, problems, and requests for service or equipment.
• Escalate issues to appropriate person/team as necessary.
• Arrange for necessary repairs to restore service and schedule them.
• Order parts for needed repairs.
• Read and understand schematics, flowcharts, wiring diagrams and specifications.
• Review inspection reports and advise on maintenance needs.
• Maintain preventative and emergency maintenance reports for customer review.

Skills

Facilities management

Team leadership

Customer service

Communication

English proficiency

Excel

Remote work tools

Adaptability

Team player

Education

High school diploma / some college

Tools

Excel

Remote work tools

Job description

National Power, LLC in Atlanta, GA is seeking a Program Manager to oversee a large telecommunications customer’s inside plant service needs. Reporting to the Senior Director of the Broadband Services Division, you will manage a team of technicians and subcontractors to ensure high-quality maintenance and rapid issue resolution.

The role emphasizes customer service, strong organizational skills, and the ability to adapt to a dynamic environment.