Remote Program Manager, Telecom Services & Maintenance

National Power; Boston (MA); Remote; USD 125,000 - 140,000; Full time

Benefits offered by this job

Vacation and holidays

Health insurance

Life Insurance

Disability Insurance

401(k) with company matching

Health Savings Account

Flexible Spending Accounts

Job summary

National Power, LLC is seeking a Program Manager to join our growing team! Reporting to the Senior Director of the Broadband Services Division, the Program Manager will oversee all aspects of a large telecommunications customer’s inside plant (ISP) service needs.

The successful candidate will be self-motivated with prior experience managing large telecommunications service contracts, with a commitment to superior customer service and a team mentality.

Qualifications

• High school diploma required; some college preferred.
• 10+ years of experience managing facilities electrical powering and cooling service.
• Experience supervising service providers (self-perform and/or subcontractors).
• Excellent customer service skills and strong verbal/written communication.
• Ability to work well in a changing work environment.
• Advanced knowledge of English language.

Responsibilities

• Manage internal technicians to execute the preventative maintenance contract across the geographic territory.
• Track open tickets to ensure timely completion and communicate status to customer.
• Communicate with customers to address questions, problems, and requests for service or equipment; escalate as needed.
• Arrange for necessary repairs to restore service and schedule these repairs.
• Order parts for needed repairs.
• Read and understand schematics, flowcharts, wiring diagrams and specifications.
• Review inspection reports and provide feedback on maintenance needs.
• Maintain preventative and emergency maintenance reports for customer review.

Skills

Customer service

Communication

Team leadership

Organizational skills

English proficiency

Education

High school diploma

Some college

Tools

Excel

Microsoft Word

Job description

National Power, LLC is seeking a Program Manager to join our growing team! Reporting to the Senior Director of the Broadband Services Division, the Program Manager will oversee all aspects of a large telecommunications customer’s inside plant (ISP) service needs.

The successful candidate will be self-motivated with prior experience managing large telecommunications service contracts, with a commitment to superior customer service and a team mentality.