Remote Program Manager: Telecom & ISP Services

National Power; Atlanta (GA); Remote; USD 125,000 - 140,000; Full time

Benefits offered by this job

Three weeks vacation

Up to 9 holidays

Paid sick time

Company-paid Life Insurance

Disability Insurance

Medical/Dental/Vision insurance (4 of

401(k) with company match

Health Savings Account

Flexible Spending Accounts

Job summary

National Power, LLC is seeking a Program Manager to join our growing team. You will oversee all aspects of a large telecommunications customer’s inside plant (ISP) service needs, reporting to the Senior Director of the Broadband Services Division.

The role requires self-motivation and prior experience managing large telecom service contracts with a focus on exceptional customer service and teamwork. Core duties include managing internal technicians across territory, tracking tickets,

Qualifications

• High school diploma required; some college preferred.
• 10+ years of experience managing facilities electrical powering and cooling service.
• Superior organizational skills and experience managing teams of service providers (self-perform and/or subcontractors).
• Excellent customer service skills, including verbal and written communication, phone and email etiquette.
• Ability to work well in a changing work environment.
• Requires advanced knowledge of the English language.
• Microsoft Word, especially Excel, knowledge.
• Adept at the use of remote web applications and web services.
• Proven team player.

Responsibilities

• Manage internal technicians to execute the preventative maintenance contract throughout their geographic territory.
• Track open tickets to ensure timely completion and communicate status to customer.
• Communicate with customers to address questions, problems, and requests for service or equipment; escalate to appropriate person/team as necessary.
• Arrange for necessary repairs to restore service and schedule these repairs.
• Order parts for needed repairs.
• Read and understand schematics, flowcharts, wiring diagrams and specifications.
• Review inspection reports and provide feedback to the customer on maintenance needs.
• Maintain preventative and emergency maintenance reports for customer review and access as needed.

Skills

Facility management

Electrical knowledge

Team leadership

Customer service

Communication

MS Word Excel

Remote web apps

Attention to detail

Adaptability

Education

High school diploma

Some college preferred

Job description

National Power, LLC is seeking a Program Manager to join our growing team. You will oversee all aspects of a large telecommunications customer’s inside plant (ISP) service needs, reporting to the Senior Director of the Broadband Services Division.

The role requires self-motivation and prior experience managing large telecom service contracts with a focus on exceptional customer service and teamwork. Core duties include managing internal technicians across territory, tracking tickets,