Remote Program Manager, Telecom Service Delivery

National Power; Philadelphia (Philadelphia County); Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Three weeks paid vacation

Up to 9 paid company holidays

Paid sick time

Company-paid Life Insurance ($75,000)

Company-paid Short-term and Long-term

Disability Insurance

Medical, Dental, and Vision Insurance:

401(k) retirement savings plan with 4%

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Job summary

National Power, LLC is seeking a Program Manager to join our growing team. The role reports to the Senior Director of the Broadband Services Division and oversees all aspects of a large telecommunications customer’s inside plant (ISP) service needs.

The successful candidate will be self-motivated with prior experience managing large telecommunications service contracts, with a commitment to superior customer service and a team mentality.

Qualifications

• High school diploma required – some college preferred.
• Some college is preferred.
• 10+ years of experience managing facilities electrical powering and cooling service.
• Superior organizational skills and experience managing teams of service providers.
• Excellent customer service, written and verbal communication.
• Ability to adapt to changing work environment.
• Advanced English language proficiency.
• Proficient with Word and especially Excel.
• Adept at remote web applications and services.
• Proven team player.

Responsibilities

• Manage internal technicians to execute the preventive maintenance contract across geographic territory.
• Track open tickets to ensure timely completion and communicate status to customer.
• Communicate with customers to address questions, problems, and requests for service or equipment; escalate as needed.
• Arrange for necessary repairs to restore service and schedule them.
• Order parts for needed repairs.
• Read and understand schematics, flowcharts, wiring diagrams and specifications.
• Review insulation reports and advise customer on maintenance needs.
• Maintain preventive and emergency maintenance reports for customer review.

Skills

Customer service

Team player

Adaptability

English language

Remote web apps

Education

High school diploma

Some college

Tools

Excel

Microsoft Word

Job description

National Power, LLC is seeking a Program Manager to join our growing team. The role reports to the Senior Director of the Broadband Services Division and oversees all aspects of a large telecommunications customer’s inside plant (ISP) service needs.

The successful candidate will be self-motivated with prior experience managing large telecommunications service contracts, with a commitment to superior customer service and a team mentality.