Remote Program Manager, Data Products for Utilities

Whisker Labs, Inc.; United States; Remote; USD 85,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Job summary

Ting Labs is seeking a hands-on Program Manager to lead Ting Data Products programs for electric utilities and other institutional customers. This customer-facing role coordinates onboarding, data access, launch readiness, and ongoing delivery to ensure value realization.

You will serve as the day-to-day point of contact, coordinating across Product, Engineering, Sales, and Operations, and travel to client sites as needed. Strong execution and collaboration are essential.

Qualifications

• 4+ years of relevant experience in program management, implementation, customer success, consulting, product operations, or customer delivery within a B2B technology, SaaS, or data environment.
• Experience supporting technology, data, or operational programs for electric utilities or similarly complex institutional or public-sector customers.
• Customer-success mindset that helps customers adopt the product and realize value.
• Technical aptitude to discuss data access, permissions, integration dependencies, and data quality with technical teams.
• Strong program execution across multiple workstreams with clear plans and actions.
• Excellent communication and balanced judgment when interacting with technical and business stakeholders.
• Collaborative, hands-on style, capable of coordinating internal teams and customer check-ins.

Responsibilities

• Program delivery: manage day-to-day delivery from kickoff through launch and ongoing operation with plans, milestones, owners, action items, risks, and decisions.
• Customer onboarding and readiness: coordinate product access, data delivery, documentation, training, and launch readiness.
• Ongoing customer success: establish cadence, track adoption, and help customers derive value from Ting data.
• Customer support and issue resolution: serve as first point of contact, triage requests and coordinate experts to resolution.
• Program health and reporting: monitor progress and prepare updates for customers and stakeholders.
• Cross-functional coordination: align Product, Engineering, Sales, data infrastructure, Marketing, Operations; travel as needed.
• Customer feedback and continuous improvement: capture needs and route insights to internal teams.

Skills

Program management

Customer success

Data products

APIs integration

Cross-functional coordination

Technical discussion

Tools

APIs

Job description

Ting Labs is seeking a hands-on Program Manager to lead Ting Data Products programs for electric utilities and other institutional customers. This customer-facing role coordinates onboarding, data access, launch readiness, and ongoing delivery to ensure value realization.

You will serve as the day-to-day point of contact, coordinating across Product, Engineering, Sales, and Operations, and travel to client sites as needed. Strong execution and collaboration are essential.