Remote Program Manager: Chronic Care & Outcomes

Evergreen Nephrology; United States; On-site; USD 115,000 - 120,000; Full time

Benefits offered by this job

Paid time off 4 weeks

12 paid holidays per year

Medical, dental, vision and life ins.

HSA with employer match

CME reimbursement

401(k) with 4% match

Paid parental leave

Robust training and development

Job summary

Evergreen Nephrology is seeking a Program Manager of Chronic and Complex Patient Management to lead a remote CCPM team delivering longitudinal, patient-centered care for complex conditions. You will oversee operations, ensure adherence to clinical pathways, and drive KPI performance in a value-based care model.

You will coach and develop team members, coordinate with IDT and market leaders, and maintain high standards of confidentiality and collaboration in a demanding, fast-changing environment.

Qualifications

• Bachelor’s degree in healthcare or nursing; BSN required.
• Active state nursing license in good standing.
• 3+ years of longitudinal clinical nursing care management experience.
• 2+ years in a clinical nursing managerial or leadership role.
• Experience in longitudinal care management.
• Strong business acumen of value-based healthcare operations.
• Understanding of Business Continuity and resiliency in processes.
• Ability to develop talent, delegate, innovate with your team.
• Exceptional relationship-building, communication, and change management skills.
• Strong leadership presence and execution focus balancing strategy with day-to-day work.
• Able to motivate staff and influence outcomes.
• Demonstrated ability to work independently and in a team.
• Commitment to confidentiality.
• Organizational skills, operational rigor, resilience, and commitment to the business.
• MS Office Suite proficiency (Outlook and Teams).

Responsibilities

• Oversee day-to-day operations of the CCPM care management teams.
• Ensure delivery of high-quality longitudinal chronic/complex care management.
• Evaluate and improve program performance and team members.
• Develop strategies to improve program outcomes and patient satisfaction.
• Support onboarding and ongoing development for CCPM staff.
• Conduct audits to support performance management and continuous improvement.
• Prepare performance reports and materials for internal/external audiences.
• Foster relationships with key stakeholders to drive cross-program outcomes.
• Maintain effective communication between Evergreen and market leaders.
• Be a Culture Champion promoting high performance, transparency, and collaboration.
• Other duties as assigned.

Skills

Leadership

Healthcare operations

Change management

Project management

Communication

Team coaching

MS Office

HIPAA/compliance

Education

BSN required

RN license in good standing

Master's degree (preferred)

Tools

MS Office Suite

EHR systems

Care coordination tools

Job description

Evergreen Nephrology is seeking a Program Manager of Chronic and Complex Patient Management to lead a remote CCPM team delivering longitudinal, patient-centered care for complex conditions. You will oversee operations, ensure adherence to clinical pathways, and drive KPI performance in a value-based care model.

You will coach and develop team members, coordinate with IDT and market leaders, and maintain high standards of confidentiality and collaboration in a demanding, fast-changing environment.