Remote Program Management Lead - Pharma Services

Jobgether SRL; United States; Remote; USD 44,000 - 66,000; Full time

Benefits offered by this job

Remote Work

401(k) matching

Paid Time Off 20 days

Healthcare coverage

Health Savings Account

Telemedicine

Disability and Life Insurance

Employee Assistance

Wellness benefits

Adoption assistance

Professional development

Job summary

Jobgether SRL is seeking a Supervisor – Program Management for a United States remote role. You will supervise daily program operations in pharmaceutical services and patient access, leading a team to meet contractual obligations and quality standards.

Responsibilities include developing workflows, coaching staff, and ensuring compliance. You will collaborate with program managers, manage complex cases, and drive efficiency across the hub services environment.

Qualifications

• Associate or bachelor’s degree in a relevant discipline or equivalent experience.
• Five-plus years in pharmacy benefit management, specialty pharmacy, or patient support (hub services).
• Three+ years in pharmacy/medical benefit verification, prior authorizations, or appeals.
• Customer service experience; call center experience is a plus.
• Proven ability to supervise, prioritize, manage performance, and develop a team.
• Strong analytical and problem-solving skills with KPI tracking.
• Proficiency in Microsoft Office and maintaining program documentation.

Responsibilities

• Oversee daily program operations in line with contracts and budgets.
• Lead and coordinate the work of 1–20 direct reports.
• Develop metrics, SLAs, quality indicators, and performance measures.
• Recruit, train, coach, and evaluate team members.
• Document processes and implement workflow improvements.
• Investigate complex cases and manage escalations.
• Coordinate with stakeholders and present program updates.
• Lead monthly team meetings and reporting.
• Ensure compliance with program guidelines and policies.
• Travel as required and support changing business needs.

Skills

Leadership

Team management

Analytical skills

Communication

Organization

Adaptability

Problem-solving

Coaching

Education

Associate or bachelor's degree in a relevant discipline

Tools

Microsoft Office

Job description

Jobgether SRL is seeking a Supervisor – Program Management for a United States remote role. You will supervise daily program operations in pharmaceutical services and patient access, leading a team to meet contractual obligations and quality standards.

Responsibilities include developing workflows, coaching staff, and ensuring compliance. You will collaborate with program managers, manage complex cases, and drive efficiency across the hub services environment.