Remote Program Associate — Operations & Coordination

Convergint Technologies LLC; Northern (KY); Hybrid; USD 47,000 - 71,000; Full time

Benefits offered by this job

Holidays & PTO 13 days

Life insurance

Disability plan

Wellness program

Job summary

Convergint Technologies LLC is seeking a full-time Program Associate to support setup, coordination, and ongoing management of programs for enterprise accounts. You will coordinate operational activities, maintain playbooks, and ensure consistency across locations.

You will work with internal teams and customers to understand goals, deploy standard processes, and monitor program metrics. Strong communication, organization, and problem-solving skills are essential for success.

Qualifications

• Ability to organize and prioritize multiple activities
• Clear written and verbal communication with diverse stakeholders
• Ability to compile, analyze, and report data effectively
• Team-oriented mindset with cross-department collaboration
• Fundamental financial awareness related to program budgets and costs
• Problem-solving skills and handling competing priorities

Responsibilities

• Act as a point of coordination for operational activities, ensuring proactive communication with all stakeholders.
• Support customer focused programs by maintaining program standards, documentation, and processes.
• Build relationships with internal teams and customers to understand goals and requirements.
• Assist in deploying standard processes and tools to ensure consistency across locations.
• Maintain and update program playbooks to document workflows and customer-specific requirements.
• Ensure compliance with customer standards, industry regulations, and company best practices.
• Coordinate the logistics of customer engagements, ensuring smooth service delivery.
• Monitor program metrics and compile reports for reviews.
• Assist in resolving operational challenges and escalate issues as needed.
• Collaborate with teams to identify improvement opportunities and implement solutions.
• Support the introduction of new services or geographic capabilities.

Skills

Organizational skills

Time management

Communication skills

Data analysis

Team collaboration

Budget awareness

Problem solving

Tools

MS Word

MS Excel

MS PowerPoint

MS Visio

Job description

Convergint Technologies LLC is seeking a full-time Program Associate to support setup, coordination, and ongoing management of programs for enterprise accounts. You will coordinate operational activities, maintain playbooks, and ensure consistency across locations.

You will work with internal teams and customers to understand goals, deploy standard processes, and monitor program metrics. Strong communication, organization, and problem-solving skills are essential for success.