Program Manager, Global Accounts - Remote

Convergint-4; United States; On-site; USD 93,000 - 113,000; Full time

Benefits offered by this job

Company Benefits

Remote work option

Job summary

Convergint is seeking a full-time Program Manager to set up and manage programs for one or more of its global accounts. You will coordinate activities across operations and sales teams, driving operational excellence and serving as the single point of coordination for internal and external communications, ensuring customer satisfaction, financial performance, and growth.

The role requires a strong ability to lead, build relationships, and communicate across multiple levels, with a focus on

Qualifications

• Excellent organizational skills related to program/project management.
• Broad-based industry knowledge of network and low voltage building systems.
• Proficiency in Word, Excel, PowerPoint, Visio, and Project.
• Experience with Smartsheet and other workflow management tools.
• Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization.
• Conflict management competence with the ability to resolve differences.
• Experience with contract negotiation and administration.
• Strong work ethic with personal motivation to function individually and part of a team.
• Ability to create internal and external organizational alignment through relationships, communicating vision and team building.
• Understanding of appropriate levels of protection regarding to customer personnel, information, and property, both real and intellectual.
• Leadership competencies to serve as a role model while guiding, developing, and mentoring others within the organization.
• Strategic thinker with analytical problem-solving aptitude and techniques.
• Capabilities in implementing program deliverables, leveraging understanding of cultural differences in business practices for other regions or countries.

Responsibilities

• Acts as a single point of coordination on individual accounts, responsible for providing regular and proactive communications for all operational activities.
• Learns the client’s business by building strong relationships with key stakeholders, seeking to understand their structure and strategies.
• Deploys standard processes and tools to achieve internal efficiencies. Drives consistency and alignment in execution of all Convergint services across multiple locations, regions, and countries.
• Documents and maintains the specifics for working with the customer in a dynamic, co-authored playbook.
• Ensures adherence to specific customer standards, industry best practices, code requirements and/or market regulations.
• Manages, oversees, and coordinates all operational aspects of enterprise customer engagements for specific accounts.
• Enforces program governance and the expectations of the customer with regional/national/global teams and partners.
• Serves as an advocate and liaison between the customer, colleagues, and partners.
• Introduces new service offerings and additional geographic support capabilities, while scaling the program to better manage the customer’s needs.
• Delivers internal and customer facing business reviews on a consistent basis.
• Connects professional services with the client’s technical teams, to maximize system uptime.
• Demonstrates value through an understanding of technologies and services, supporting the sales teams to introduce innovative solutions to our customers.
• Maintains accountability for overall customer satisfaction and continuous improvement.
• Monitors financial performance of accounts. Compiles reporting and performs data analysis to track overall business activities, trends, and anomalies.
• Demonstrates leadership through mentoring, coaching and development of local/distributed colleagues.
• Performs other duties and responsibilities as requested or required.

Skills

Organizational skills

Communication skills

Negotiation

Leadership

Strategic thinking

Problem solving

Relationship building

Team coordination

Analytical skills

Education

Bachelor’s degree in Engineering or related field

Tools

Microsoft Office Suite

Smartsheet

Workflow management tools

Job description

Convergint is seeking a full-time Program Manager to set up and manage programs for one or more of its global accounts. You will coordinate activities across operations and sales teams, driving operational excellence and serving as the single point of coordination for internal and external communications, ensuring customer satisfaction, financial performance, and growth.

The role requires a strong ability to lead, build relationships, and communicate across multiple levels, with a focus on