Program Associate

Convergint Technologies LLC; Northern (KY); Hybrid; USD 47,000 - 71,000; Full time

Benefits offered by this job

Holidays & PTO 13 days

Life insurance

Disability plan

Wellness program

Job summary

Convergint Technologies LLC is seeking a full-time Program Associate to support setup, coordination, and ongoing management of programs for enterprise accounts. You will coordinate operational activities, maintain playbooks, and ensure consistency across locations.

You will work with internal teams and customers to understand goals, deploy standard processes, and monitor program metrics. Strong communication, organization, and problem-solving skills are essential for success.

Qualifications

• Ability to organize and prioritize multiple activities
• Clear written and verbal communication with diverse stakeholders
• Ability to compile, analyze, and report data effectively
• Team-oriented mindset with cross-department collaboration
• Fundamental financial awareness related to program budgets and costs
• Problem-solving skills and handling competing priorities

Responsibilities

• Act as a point of coordination for operational activities, ensuring proactive communication with all stakeholders.
• Support customer focused programs by maintaining program standards, documentation, and processes.
• Build relationships with internal teams and customers to understand goals and requirements.
• Assist in deploying standard processes and tools to ensure consistency across locations.
• Maintain and update program playbooks to document workflows and customer-specific requirements.
• Ensure compliance with customer standards, industry regulations, and company best practices.
• Coordinate the logistics of customer engagements, ensuring smooth service delivery.
• Monitor program metrics and compile reports for reviews.
• Assist in resolving operational challenges and escalate issues as needed.
• Collaborate with teams to identify improvement opportunities and implement solutions.
• Support the introduction of new services or geographic capabilities.

Skills

Organizational skills

Time management

Communication skills

Data analysis

Team collaboration

Budget awareness

Problem solving

Tools

MS Word

MS Excel

MS PowerPoint

MS Visio

Job description

Job Category: Program and Project Management

Requisition Number: PROGR016459

• Posted : August 27, 2026
• Full-Time
• Hourly Range : $34.32 USD to $51.50 USD

Locations

Showing 1 location

USA - Remote
United States

Description

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Program Associate to join our amazing culture. In this role, you will support the setup, coordination, and ongoing management of programs for one or more of Convergint’s global/enterprise accounts. You will assist in organizing activities, maintaining operational consistency, and facilitating communication between internal teams and external stakeholders. Your contributions will help ensure customer satisfaction, operational efficiency, and program success.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are detail-oriented, organized, and proactive in your approach. You thrive in a collaborative environment and are eager to contribute to a positive culture while supporting program goals and objectives.

What You’ll Do With “Our Training and Your Experience”

• Act as a point of coordination for operational activities, ensuring proactive communication with all stakeholders.
• Support customer focused programs by maintaining program standards, documentation, and processes.
• Build relationships with internal teams and customers to better understand their goals and requirements.
• Assist in deploying standard processes and tools to ensure consistency and alignment across multiple locations.
• Maintain and update program playbooks to document workflows and customer-specific requirements.
• Ensure compliance with customer standards, industry regulations, and company best practices.
• Coordinate the logistics of customer engagements, ensuring smooth delivery of Convergint services.
• Monitor program metrics and compile reports for internal and customer-facing reviews.
• Assist in resolving operational challenges and escalating issues as needed to ensure customer satisfaction.
• Collaborate with teams to identify opportunities for improvement and implement solutions to enhance service delivery.
• Support the introduction of new services or geographic capabilities to meet customer needs.

What You’ll Need

• Excellent organizational and time management skills.
• Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Visio.
• Basic understanding of program/project management principles.
• Strong written and verbal communication skills for interacting with various levels of an organization.
• Ability to compile, analyze, and report data effectively.
• Team-oriented mindset with the ability to work collaboratively across departments.
• Fundamental financial awareness related to program budgets and costs.
• Problem-solving skills and ability to manage competing priorities.

Preferred Experience

• Experience with Smartsheet or other workflow management tools.
• Familiarity with network and low-voltage building systems.
• Professional experience in industries such as electronic security, fire alarm & life safety, or building automation is preferred.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Life insurance & Disability Plan
• Wellness Program