Remote Program Analyst: Data & Ops Focus

Cognizant; Earth City (MO); Remote; USD 30,000 - 39,000; Part time

Job summary

Cognizant is seeking a Program Analyst to support operations through data analysis, reporting, customer service, and process coordination. This fully remote, part-time role focuses on accurate reporting, data integrity, and cross-functional collaboration to improve operational efficiency and business outcomes.

The ideal candidate has experience in customer service, data entry, and reporting, with strong Excel skills and the ability to work independently in a remote environment.

Qualifications

• Experience in customer service, data entry, help desk support, operations, or related business support role.
• Strong attention to detail with the ability to accurately manage, review, and analyze data.
• Excellent interpersonal, verbal, and written communication skills with a customer-focused mindset.
• Ability to manage multiple priorities, organize workload effectively, and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office applications, particularly Microsoft Excel.
• Experience generating reports and performing basic to intermediate data analysis.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently while effectively collaborating with team members in a remote environment.

Responsibilities

• Provide operational and technical support to internal teams, ensuring timely resolution of issues and a high level of customer satisfaction.
• Generate, maintain, and analyze reports to support business operations, process improvements, and data-driven decision-making.
• Review and validate data to ensure accuracy, completeness, and compliance with established standards and procedures.
• Manage enrollment-related reports and activities while maintaining data integrity and ensuring timely processing.
• Participate in cross-functional projects and initiatives, contributing to team objectives and continuous improvement efforts.
• Perform data entry, documentation management, and tracking of operational metrics and activities.
• Partner with stakeholders to identify operational challenges, recommend solutions, and support business goals.
• Assist in monitoring performance metrics and preparing reports for leadership and operational teams.

Skills

Attention to detail

Microsoft Excel

Data entry

Customer service

Communication skills

Analytical thinking

Multitasking

Remote collaboration

Education

Associate's or Bachelor's degree in Business Administration, Analytics, Information Systems, or related field

Tools

BI platforms

Job description

Cognizant is seeking a Program Analyst to support operations through data analysis, reporting, customer service, and process coordination. This fully remote, part-time role focuses on accurate reporting, data integrity, and cross-functional collaboration to improve operational efficiency and business outcomes.

The ideal candidate has experience in customer service, data entry, and reporting, with strong Excel skills and the ability to work independently in a remote environment.