Program Analyst (Part time)

Cognizant; Earth City (MO); Remote; USD 30,000 - 39,000; Part time

Job summary

Cognizant is seeking a Program Analyst to support operations through data analysis, reporting, customer service, and process coordination. This fully remote, part-time role focuses on accurate reporting, data integrity, and cross-functional collaboration to improve operational efficiency and business outcomes.

The ideal candidate has experience in customer service, data entry, and reporting, with strong Excel skills and the ability to work independently in a remote environment.

Qualifications

• Experience in customer service, data entry, help desk support, operations, or related business support role.
• Strong attention to detail with the ability to accurately manage, review, and analyze data.
• Excellent interpersonal, verbal, and written communication skills with a customer-focused mindset.
• Ability to manage multiple priorities, organize workload effectively, and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office applications, particularly Microsoft Excel.
• Experience generating reports and performing basic to intermediate data analysis.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently while effectively collaborating with team members in a remote environment.

Responsibilities

• Provide operational and technical support to internal teams, ensuring timely resolution of issues and a high level of customer satisfaction.
• Generate, maintain, and analyze reports to support business operations, process improvements, and data-driven decision-making.
• Review and validate data to ensure accuracy, completeness, and compliance with established standards and procedures.
• Manage enrollment-related reports and activities while maintaining data integrity and ensuring timely processing.
• Participate in cross-functional projects and initiatives, contributing to team objectives and continuous improvement efforts.
• Perform data entry, documentation management, and tracking of operational metrics and activities.
• Partner with stakeholders to identify operational challenges, recommend solutions, and support business goals.
• Assist in monitoring performance metrics and preparing reports for leadership and operational teams.

Skills

Attention to detail

Microsoft Excel

Data entry

Customer service

Communication skills

Analytical thinking

Multitasking

Remote collaboration

Education

Associate's or Bachelor's degree in Business Administration, Analytics, Information Systems, or related field

Tools

BI platforms

Job description

About the role

As a Program Analyst, you will make an impact by supporting key business operations through data analysis, reporting, customer support, and process coordination. This role is ideal for a detail-oriented professional who enjoys working with data, solving problems, and collaborating with stakeholders to improve operational efficiency and business outcomes.

You will be a valued member of the operations team and work closely with internal stakeholders, support teams, and business partners to ensure accurate reporting, data integrity, and exceptional customer service.

Work Model: Remote
Employment Type: Part-Time

In this role, you will

• Provide operational and technical support to internal teams, ensuring timely resolution of issues and a high level of customer satisfaction.
• Generate, maintain, and analyze reports to support business operations, process improvements, and data-driven decision-making.
• Review and validate data to ensure accuracy, completeness, and compliance with established standards and procedures.
• Manage enrollment-related reports and activities while maintaining data integrity and ensuring timely processing.
• Participate in cross-functional projects and initiatives, contributing to team objectives and continuous improvement efforts.
• Perform data entry, documentation management, and tracking of operational metrics and activities.
• Partner with stakeholders to identify operational challenges, recommend solutions, and support business goals.
• Assist in monitoring performance metrics and preparing reports for leadership and operational teams.

What you need to have to be considered

• Experience in customer service, data entry, help desk support, operations, or a related business support role.
• Strong attention to detail with the ability to accurately manage, review, and analyze data.
• Excellent interpersonal, verbal, and written communication skills with a customer-focused mindset.
• Ability to manage multiple priorities, organize workload effectively, and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office applications, particularly Microsoft Excel.
• Experience generating reports and performing basic to intermediate data analysis.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently while effectively collaborating with team members in a remote environment.

These will help you stand out

• Experience working with enrollment processes, operational reporting, or business support functions.
• Advanced Excel skills, including formulas, PivotTables, and data manipulation.
• Experience with reporting tools, dashboards, or business intelligence platforms.
• Knowledge of process improvement methodologies and best practices.
• Experience supporting distributed or remote teams.
• Associate's or Bachelor's degree in Business Administration, Analytics, Information Systems, or a related field.

Work Model

This is a fully remote, part-time position. Associates will work remotely while collaborating with internal teams and stakeholders to support operational activities and business objectives.

Why Cognizant?

At Cognizant, we’re engineering modern businesses to improve everyday life. Our associates enjoy a collaborative environment, opportunities for growth, and the chance to work on meaningful projects that drive business value and operational excellence.

We’re excited to meet people who are passionate about customer service, data accuracy, and continuous improvement. Even if you don’t meet every qualification listed, we encourage you to apply and share the unique experiences and skills you can bring to the role.