Professional Services Manager I

jobr.pro; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) with employer match

Discretionary paid time off

Paid parental leave for all

Fitness programs

Emotional & mental wellness support

Snacks in offices

Job summary

Axon is seeking a Professional Services Manager to oversee pre‑sale and post‑sale activities, ensuring adoption and implementation of Axon Enterprise products and solutions. You will collaborate with decision‑makers and program managers to enhance workflows, training, and efficiencies with Axon’s Evidence.com, body‑worn cameras, AI solutions, and related service packages.

You will travel up to 75% to customer sites across North America, work remotely from the United States, and report to the

Qualifications

• Bachelor’s degree or equivalent knowledge and experience.
• Experience implementing and/or leading an Axon body-worn camera program.
• Experience with training, project management, and resource tracking.
• Experience with SaaS sales or support.
• Knowledge and operating experience in Digital Video, Body-Worn Cameras, Conductive Energy Weapons, Virtual Reality, Mobile Communications, SaaS.
• Understanding of software and/or hardware testing and implementation.
• Willingness to travel weekly throughout North America, with potential for international travel.
• Experience working with law enforcement or military sales.
• Ability to work remotely effectively and add value as a team member, demonstrating technical knowledge and consultative skills.

Responsibilities

• Engage with technology decision‑makers and program managers pre‑sale and post‑sale to support product implementation and adoption.
• Participate in pre‑sales activities, including sales presentations and solution demonstrations.
• Responding to RFPs and RFIs.
• Assisting in the creation of deployment plans.
• Supporting product test and evaluations.
• Plan, coordinate, and execute post‑sale program implementation for Axon’s Evidence.com, body‑worn camera products, AI solutions, and associated service packages.
• Conduct customer site assessments to evaluate requirements and implementation readiness.
• Ensure proper setup and functionality of equipment to meet operational needs.
• Provide tailored training to law enforcement and other customers.
• Collaborate with Sales, Product, and Customer Operations to address feature requests and issues.

Skills

Program management

Training delivery

Customer engagement

Remote collaboration

Leadership

Education

Bachelor’s degree or equivalent

Tools

Axon body-worn camera

Evidence.com

AI solutions

Job description

Your Impact

The Professional Services Manager oversees both pre‑sale and post‑sale activities, ensuring the seamless adoption and implementation of Axon Enterprise’s cutting‑edge products and solutions. The role collaborates with technology decision‑makers and program managers to enhance workflows, efficiencies, and training capabilities through Axon’s digital evidence management systems, body‑worn cameras, artificial intelligence solutions, and Professional Services Packages. Acting as a Trusted Advisor, the manager supports customers in maximizing the potential of Axon’s technologies to transform their operations.

What You’ll Do

Location: Remote in the United States

Travel: Up to 75% travel to customer locations domestically

Reports to: Manager, Professional Services

• Engage with technology decision‑makers (e.g., Chiefs of Police, Command Staff, Sheriffs, Directors of IT) and program managers pre‑sale and post‑sale to support successful product implementation and adoption.
• Participate in pre‑sales activities, including:
• Sales presentations and solution demonstrations.
• Responding to RFPs and RFIs.
• Assisting in the creation of deployment plans.
• Supporting product test and evaluations.
• Plan, coordinate, and execute post‑sale program implementation for Axon’s Evidence.com, body‑worn camera products, AI solutions, and associated service packages.
• Conduct customer site assessments to evaluate requirements and implementation readiness.
• Ensure proper setup and functionality of equipment, such as body‑worn camera systems, to meet operational needs.
• Provide tailored training to law enforcement and other customers, enhancing their operational capabilities and training curricula.
• Collaborate closely with Sales, Product, and Customer Operations teams to:
• Address and document customer feature requests and issues.
• Offer valuable feedback to drive product improvements.
• Ensure high levels of customer satisfaction and program success.
• Champion Axon’s mission to transform training and operational efficiency through innovative solutions like AI solutions and Evidence.com.
• Perform other duties as assigned.

What You Bring

• Bachelor’s degree or equivalent knowledge and experience.
• Experience implementing and/or leading an Axon body‑worn camera program.
• Experience with training, project management, and resource tracking.
• Experience with SaaS sales or support.
• Knowledge and demonstrated operating experience in one or more of the following areas: Digital Video, Body‑Worn Cameras, Conductive Energy Weapons, Virtual Reality, Mobile Communications, SaaS.
• Knowledge of professional service provision with a technical or weapons‑related customer base.
• Understanding of software and/or hardware, testing, and implementation.
• Understanding and conversant about company solutions and products’ strengths, weaknesses, opportunities, and threats.
• Willingness to travel weekly throughout North America, with potential for international travel.
• Experience working with law enforcement or military sales.
• Ability to work effectively, add value as a team member, and assume leadership roles within a team.
• Ability to work remotely effectively and add value as a team member, demonstrating technical knowledge and consultative skills.
• Ability to teach and mentor team members as required.
• Willingness to take ownership of accounts and account‑related actions.
• Proven ability to coordinate across various groups and functional teams.
• Ability to perform tasks with little or no supervision.
• Demonstrated ability to implement, drive, track, and report on projects.
• Ability to apply solutions, technology, and products to business opportunities.

Benefits that Benefit You

• Competitive salary and 401(k) with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness programs
• Emotional & mental wellness support
• And yes, we have snacks in our offices

Equal Employment Opportunity

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.