Remote Production Support Engineer - .NET, Cloud & SQL

Eightelevengroup; Eagan (MN); Remote; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account

Dependent Care FSA

401k plan with company match

Paid time off

Employee Assistance Program (EAP)

Job summary

Eight Eleven Group is seeking a remote Product Support Engineer to join a high-performance software development team. The role focuses on troubleshooting, diagnosing, and resolving issues in cloud-based environments using Microsoft, Cloud, and Web technologies.

You will work with cross-functional teams to address critical production issues, develop and maintain applications with .NET, C#, Angular, and SQL, and participate in an agile environment to support global healthcare platforms.

Qualifications

• Bachelor's degree or higher from an accredited university, or High School Diploma/GED with a minimum of 3 years of software development experience
• Experience developing applications using Microsoft .NET framework and C#
• Experience working with Angular across various web platforms
• Experience with SQL and relational databases
• 1+ years’ experience supporting commercial applications in a Microsoft environment (preferred)
• Exceptional analytical and problem-solving skills
• Structured, methodical approach to systems development and troubleshooting
• Ability to quickly learn and adapt to complex architectures
• Experience with Postman, HTML5, and REST APIs (preferred)
• Ability to work cross-functionally with support, development, and business teams
• Experience supporting, maintaining, and developing cloud-based software platforms

Responsibilities

• Provide expertise, tools, and assistance to operations, development, and support teams for critical production issues and maintenance
• Troubleshoot, diagnose, and resolve production issues, serving as the first line of defense in identifying root causes
• Collaborate cross-functionally with support, development, and business teams to efficiently address customer issues
• Actively participate as a member of a high-performance software development and support team in an agile environment
• Support, maintain, and contribute to the development of software technology platforms utilizing Microsoft, Cloud, and Web technologies for global healthcare markets
• Develop and maintain applications using the Microsoft .NET framework, C#, Angular, and SQL
• Apply structured, methodical approaches to systems development and troubleshooting
• Quickly learn and adapt to complex system architectures
• Utilize tools such as Postman, HTML5, and REST APIs for application support and integration

Skills

Analytical thinking

Problem solving

Team collaboration

Cloud-based platforms experience

Education

Bachelor's degree or higher

High School Diploma/GED with 3 years software dev experience

Tools

Microsoft .NET

C#

Angular

SQL

Postman

REST APIs

HTML5

Job description

Eight Eleven Group is seeking a remote Product Support Engineer to join a high-performance software development team. The role focuses on troubleshooting, diagnosing, and resolving issues in cloud-based environments using Microsoft, Cloud, and Web technologies.

You will work with cross-functional teams to address critical production issues, develop and maintain applications with .NET, C#, Angular, and SQL, and participate in an agile environment to support global healthcare platforms.