Remote Production Support Engineer | Incident & Recovery

Cotiviti US & Canada Page; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Plan

Paid Family Leave

Holidays

PTO

Job summary

Cotiviti US & Canada is seeking a Support Engineer to join a remote team responsible for production support and disaster recovery. You will coordinate recovery efforts, troubleshoot complex issues across Windows/Linux, and liaise with client teams and internal groups to minimize outages and ensure SLA adherence.

You will develop automation scripts, contribute to knowledge base, participate in 24x7 on-call rotations, and advance ITIL processes to drive operational excellence.

Qualifications

• Bachelor's degree in computer science, information technology, or related field or equivalent training.
• 3–5+ years of experience developing/supporting enterprise-level applications in multi-node Windows or Linux Server environments.
• Deep knowledge of application architectures, workflows and monitoring tools.
• Strong experience with SQL, Oracle, PL/SQL, MS Access; proficiency with PowerShell, Bash or VB scripting; Java EE and/or .NET frameworks.
• Ability to work in a cross-functional global team environment and use online collaboration tools.
• Ability to troubleshoot application issues and escalate to supporting engineering teams.
• Familiarity with medical claims processing and practices is a plus.

Responsibilities

• Manage production events and coordinate recovery efforts, communicating status and risks and documenting outages.
• Act as liaison between technical and operational teams and troubleshoot to resolve issues.
• Monitor ticket queue and troubleshoot issues across systems, escalating as needed.
• Document and improve production support processes and add to knowledge base of problems and resolutions.
• Follow ITIL processes for incident, problem, change and release/configuration management.
• Support disaster recovery and business continuity planning/testing, including live failover exercises.
• Coordinate with Implementations, Development, QA and Config Management for releases into Production.
• Develop scripts and tools to automate tasks and diagnose data issues.
• Provide direction and mentoring to junior team members.
• Participate in on-call / 24x7 rotations.
• Complete annual performance plan duties and special projects.

Skills

Written and verbal communication

Cross-functional teamwork

Troubleshooting

Customer-facing communication

ITIL process understanding

Education

Bachelor's degree in computer science, information technology, or related field

Tools

SQL

Oracle

PL/SQL

MS Access

PowerShell

Bash

VB scripting

Java EE/.NET

Job description

Cotiviti US & Canada is seeking a Support Engineer to join a remote team responsible for production support and disaster recovery. You will coordinate recovery efforts, troubleshoot complex issues across Windows/Linux, and liaise with client teams and internal groups to minimize outages and ensure SLA adherence.

You will develop automation scripts, contribute to knowledge base, participate in 24x7 on-call rotations, and advance ITIL processes to drive operational excellence.