Remote Tech Support Analyst — Incident & Automation Engineer

Optum; Richardson (TX); Teletrabalho; USD 73 000 - 130 000; Tempo integral

Resumo da oferta

Optum, a UnitedHealth Group company, seeks a Production Support Analyst to identify and remediate failed batch and real-time processing events from a remote U.S. location.

You will resolve incidents, perform in-depth technical analysis, and engage SMEs to drive root‑cause resolution while supporting automation and operational improvements. The role includes on-call rotation and collaboration with engineering teams.

Qualificações

• High School Diploma/GED (or higher).
• 2+ years of experience troubleshooting in an analytical setting.
• 2+ years of experience with Linux CLI and Shell Scripting.
• 2+ years of MSSQL and DB2 experience.
• 1+ years of experience as a Production Support Analyst.
• 1+ years of experience with CI/CD tools.
• Ability to work on call on a rotational basis (1 week every 5 weeks).

Responsabilidades

• Identify and remediate failed batch and real-time processing events.
• Resolve incident (break/fix) tickets and open problem tickets for incident trends/defects.
• Demonstrate troubleshooting, root cause analysis, and engage SMEs to drive incident resolution.
• Execute processes to restore service after an incident occurs.
• Create and drive permanent solutions and improvements after root cause is identified.
• Identify opportunities for automation and operational efficiencies.
• Monitor environment health and drive improvements to enhance availability and performance.

Conhecimentos

Troubleshooting

Linux CLI

Shell Scripting

MSSQL

DB2

Production Support

CI/CD

C# / Python

Formação académica

High School Diploma/GED

Bachelor's degree

Ferramentas

Jenkins

GitHub

Descrição da oferta de emprego

Optum, a UnitedHealth Group company, seeks a Production Support Analyst to identify and remediate failed batch and real-time processing events from a remote U.S. location.

You will resolve incidents, perform in-depth technical analysis, and engage SMEs to drive root‑cause resolution while supporting automation and operational improvements. The role includes on-call rotation and collaboration with engineering teams.