Senior Production Support & Incident Lead

Cotiviti; Northern (KY); Hybrid; USD 70,000 - 92,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Savings Plan

Paid Family Leave

Holidays

Job summary

Cotiviti is seeking a Senior Support Analyst in the United States (Kentucky) to monitor, analyze, and resolve data platform issues. You will coordinate between data operations, development, and infrastructure to ensure timely resolutions and effective communication with stakeholders.

The role requires strong analytical skills, independent judgment, and the ability to troubleshoot complex problems. Base pay ranges from $70,000 to $92,000 with a comprehensive benefits package.

Qualifications

• Bachelor's degree in computer science, information technology, or related technical field or equivalent training.
• 2-4 years of experience developing/supporting enterprise-level applications in multi-node Windows or Linux Server environments.
• Deep knowledge of application architectures, workflows and monitoring tools.
• Experience with SQL, Oracle, PL/SQL, MS Access and DB management tools; PowerShell, Bash or VB scripting; Java EE and/or .NET frameworks.

Responsibilities

• Works with clients and management for production events, escalating issues as needed and communicating status and risks.
• Act as liaison between data operations, development, infrastructure and management; coordinate and troubleshoot issues.
• Manage meetings with technical teams and prioritize/report issues by business impact.
• Document and improve Production Support processes and expand knowledge base.
• Create incident/change tickets and follow up on root cause analysis for permanent resolution.

Skills

SQL

Oracle

PL/SQL

PowerShell

Bash

Java EE/.NET

Education

Bachelor's degree in CS/IT or related field

Tools

MS Access

Job description

Cotiviti is seeking a Senior Support Analyst in the United States (Kentucky) to monitor, analyze, and resolve data platform issues. You will coordinate between data operations, development, and infrastructure to ensure timely resolutions and effective communication with stakeholders.

The role requires strong analytical skills, independent judgment, and the ability to troubleshoot complex problems. Base pay ranges from $70,000 to $92,000 with a comprehensive benefits package.