Remote Production Support Engineer - 24/7 Incident & DR

Cotiviti; Stati Uniti; Remoto; USD 70.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

Disability

Life insurance

401(k) savings plans

Paid family leave

9 paid holidays per year

17-27 days PTO per year

Descrizione del lavoro

Cotiviti is seeking a Support Engineer for remote work in the United States. The role focuses on managing production events, coordinating between client teams and engineering, and escalating issues as needed.

You will investigate incidents, document risks, and contribute to knowledge bases to improve operations. Responsibilities include supporting disaster recovery planning, testing failovers, and collaborating with Implementations, Development, QA, and Configuration Management for deployments.

Competenze

• Bachelor's degree in computer science, information technology, or related field or equivalent training.
• 3-5+ years of enterprise application development/support in multi-node Windows or Linux environments.
• Deep knowledge of application architectures, workflows and monitoring tools.
• Strong experience with SQL, Oracle, PL/SQL, MS Access and DB management tools; proficient with PowerShell, Bash or VB scripting; Java EE and/or .NET frameworks.
• Ability to work in a cross-functional global team and troubleshoot with engineering teams.
• Excellent written and verbal communication; Help Desk experience a plus.
• Familiarity with medical claims processing is a plus.

Mansioni

• Works with clients and management for production events, escalating issues and documenting status and risks.
• Liaises between technical and operational teams; troubleshoots to resolve app and file processing issues.
• Monitor support queues, troubleshoot issues across OSI layers and server environments.
• Document and improve Production Support processes; contribute to knowledge base and training.
• Follow ITIL processes for incident, problem, change and release management.

Conoscenze

SQL

Oracle

PL/SQL

PowerShell

Bash

VBScript

Java EE

DotNet frameworks

MS Access

DB Management

Formazione

Bachelor's degree

Descrizione del lavoro

Cotiviti is seeking a Support Engineer for remote work in the United States. The role focuses on managing production events, coordinating between client teams and engineering, and escalating issues as needed.

You will investigate incidents, document risks, and contribute to knowledge bases to improve operations. Responsibilities include supporting disaster recovery planning, testing failovers, and collaborating with Implementations, Development, QA, and Configuration Management for deployments.