Support Engineer

Cotiviti US & Canada Page; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Plan

Paid Family Leave

Holidays

PTO

Job summary

Cotiviti US & Canada is seeking a Support Engineer to join a remote team responsible for production support and disaster recovery. You will coordinate recovery efforts, troubleshoot complex issues across Windows/Linux, and liaise with client teams and internal groups to minimize outages and ensure SLA adherence.

You will develop automation scripts, contribute to knowledge base, participate in 24x7 on-call rotations, and advance ITIL processes to drive operational excellence.

Qualifications

• Bachelor's degree in computer science, information technology, or related field or equivalent training.
• 3–5+ years of experience developing/supporting enterprise-level applications in multi-node Windows or Linux Server environments.
• Deep knowledge of application architectures, workflows and monitoring tools.
• Strong experience with SQL, Oracle, PL/SQL, MS Access; proficiency with PowerShell, Bash or VB scripting; Java EE and/or .NET frameworks.
• Ability to work in a cross-functional global team environment and use online collaboration tools.
• Ability to troubleshoot application issues and escalate to supporting engineering teams.
• Familiarity with medical claims processing and practices is a plus.

Responsibilities

• Manage production events and coordinate recovery efforts, communicating status and risks and documenting outages.
• Act as liaison between technical and operational teams and troubleshoot to resolve issues.
• Monitor ticket queue and troubleshoot issues across systems, escalating as needed.
• Document and improve production support processes and add to knowledge base of problems and resolutions.
• Follow ITIL processes for incident, problem, change and release/configuration management.
• Support disaster recovery and business continuity planning/testing, including live failover exercises.
• Coordinate with Implementations, Development, QA and Config Management for releases into Production.
• Develop scripts and tools to automate tasks and diagnose data issues.
• Provide direction and mentoring to junior team members.
• Participate in on-call / 24x7 rotations.
• Complete annual performance plan duties and special projects.

Skills

Written and verbal communication

Cross-functional teamwork

Troubleshooting

Customer-facing communication

ITIL process understanding

Education

Bachelor's degree in computer science, information technology, or related field

Tools

SQL

Oracle

PL/SQL

MS Access

PowerShell

Bash

VB scripting

Java EE/.NET

Job description

About this job

Overview

The Support Engineer will assist in managing and coordinating recovery efforts for all events impacting production processes, SLA’s and client satisfaction.

Responsibilities

• Works and communicates directly with clients and management for any production events, escalating issues as needed while communicating status and risks and producing after outage documentation.
• Act as a liaison between technical and operational teams, serving as a subject matter expert in troubleshooting to resolve application support and file processing issues, new client activation or expansion or requests from clients including testing and/or additional or non‑standard monitoring.
• Monitor support ticket queue, research and work independently to troubleshoot issues of various technical causes utilizing working knowledge of systems, networks, application functionality and OSI interdependencies. Escalate and collaborate on tickets with appropriate engineering or support groups.
• Document and improve Production Support processes and add to knowledge base of system problems and resolutions for future reference, including peer knowledge sharing and training.
• Follows and supports IT business processes using the ITIL framework, including incident, problem, change and release/configuration management with a goal of operational excellence.
• Supporting disaster recovery and business continuity planning and testing, including actual live fail over and fallback exercises.
• Interfaces with the Implementations, Development, QA and Configuration Management teams for releases and deployments of all application and services into Production.
• Develop advanced scripts and tools to help automate tasks, diagnose and troubleshoot application functionality and resolve data accuracy and access issues.
• Receive escalations from junior team members, providing direction in the execution and monitoring of daily tasks, along with feedback, training and mentoring to junior members.
• Participates in on‑call and/or shift rotations supporting 24x7 enterprise level systems.
• Completes all responsibilities as outlined on annual Performance Plan.
• Completes all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

Qualifications

• Requires a bachelor's degree in computer science, information technology, or related technical field or equivalent training, certification.
• 3‑5+ years of experience developing/supporting enterprise -level applications software in multi‑node Windows or Linux Server environments.
• Deep knowledge of application architectures, workflows and monitoring tools.
• Strong experience working with SQL, Oracle, PL/SQL, MS Access and DB Management tools, proficiency with PowerShell, Bash or VB scripting, plus Java EE and/or.NET frameworks.
• Ability to work in a cross-functional global team environment, utilizing on‑line collaboration tools.
• Ability to troubleshoot application issues and elevate to supporting engineering teams.
• Knowledge of commonly used information technology concepts, practices and procedures.
• Solid written and verbal communication skills, previous Help Desk experience a plus.
• Familiarity with medical claims processing and practices a plus.

Mental Requirements:

• Excellent oral and written skills.
• Must be able to perform daily functions with little or no direct supervision.
• Communicating with others to exchange information.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements and Working Conditions:

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high‑speed internet access/connectivity and office setup and maintenance.
• No adverse environmental conditions expected.

Base compensation ranges from $70,000 to $110,000. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.

Since this job will be based remotely, all interviews will be conducted virtually.

Date of posting: x/xx/2026

Applications are assessed on a rolling basis. We anticipate that the application window will close on x/xx/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.