Remote Production Support & Client Onboarding Engineer

Qaurs Techno Systems LLC; United States; Remote; USD 90,000 - 110,000; Full time

Job summary

Cotiviti is hiring a Software Engineer for Production Support and Client Onboarding. You will handle Level 2/3 incident escalation, diagnose complex issues, and lead client onboarding configurations.

This remote role requires strong collaboration with operations and engineering teams, plus ongoing on-call support. Expect responsibilities spanning incident resolution, system validation, and post-go-live support.

Qualifications

• Strong analytical, troubleshooting, and problem-solving skills across application, database, and infrastructure domains.
• Familiarity with monitoring and logging tools for diagnosing production issues.
• Experience with REST APIs, SQL, and Java ecosystem tools like JUnit and Mockito.

Responsibilities

• Serve as the Level 2/3 escalation point for production incidents across application, database, and infrastructure layers.
• Diagnose root causes using logs and monitoring tools and deliver timely resolutions to minimize impact.
• Collaborate with engineering, DBA, and infrastructure teams to resolve escalated incidents that require deeper investigation.
• Document incident resolutions and root cause analyses to improve response times.
• Participate in on-call rotation to support critical production issues outside business hours.
• Monitor system health and performance metrics to preempt issues before production impact.
• Lead technical setup and configuration for new client onboarding.
• Gather requirements and translate them into technical configurations for client onboarding.
• Perform data validation, testing, and quality checks for go-live readiness.
• Troubleshoot configuration issues to ensure smooth go-lives and provide post-go-live support.
• Communicate incident status and resolutions to stakeholders clearly.
• Work with development teams to track defects and enhancement requests.
• Contribute to process improvements to increase support efficiency.

Skills

Java

Spring Boot

Vert.x

REST APIs

JUnit

Mockito

JPA/Hibernate

JDBC

SQL

Docker

CI/CD

Job description

Cotiviti is hiring a Software Engineer for Production Support and Client Onboarding. You will handle Level 2/3 incident escalation, diagnose complex issues, and lead client onboarding configurations.

This remote role requires strong collaboration with operations and engineering teams, plus ongoing on-call support. Expect responsibilities spanning incident resolution, system validation, and post-go-live support.