Production Support / Software Engineer / Client Onboarding - CCV

Qaurs Techno Systems LLC; United States; Remote; USD 90,000 - 110,000; Full time

Job summary

Cotiviti is hiring a Software Engineer for Production Support and Client Onboarding. You will handle Level 2/3 incident escalation, diagnose complex issues, and lead client onboarding configurations.

This remote role requires strong collaboration with operations and engineering teams, plus ongoing on-call support. Expect responsibilities spanning incident resolution, system validation, and post-go-live support.

Qualifications

• Strong analytical, troubleshooting, and problem-solving skills across application, database, and infrastructure domains.
• Familiarity with monitoring and logging tools for diagnosing production issues.
• Experience with REST APIs, SQL, and Java ecosystem tools like JUnit and Mockito.

Responsibilities

• Serve as the Level 2/3 escalation point for production incidents across application, database, and infrastructure layers.
• Diagnose root causes using logs and monitoring tools and deliver timely resolutions to minimize impact.
• Collaborate with engineering, DBA, and infrastructure teams to resolve escalated incidents that require deeper investigation.
• Document incident resolutions and root cause analyses to improve response times.
• Participate in on-call rotation to support critical production issues outside business hours.
• Monitor system health and performance metrics to preempt issues before production impact.
• Lead technical setup and configuration for new client onboarding.
• Gather requirements and translate them into technical configurations for client onboarding.
• Perform data validation, testing, and quality checks for go-live readiness.
• Troubleshoot configuration issues to ensure smooth go-lives and provide post-go-live support.
• Communicate incident status and resolutions to stakeholders clearly.
• Work with development teams to track defects and enhancement requests.
• Contribute to process improvements to increase support efficiency.

Skills

Java

Spring Boot

Vert.x

REST APIs

JUnit

Mockito

JPA/Hibernate

JDBC

SQL

Docker

CI/CD

Job description

Title: Software Engineer, Production Support & Client Onboarding (L2/L3)

Location: Blue Bell, PA / Remote

Employment type: Full-time

Pay: 100k

About Clinet

Cotiviti is a leading solutions and analytics company that uses unparalleled clinical and financial datasets to deliver deep insight into the performance of the healthcare system. Our insights help healthcare organizations collaborate to improve financial performance, reduce inefficiency, and improve healthcare quality.

About the Role

Join the R&D team as a Software Engineer covering critical Production Support and Client Onboarding for the CCV business. This role provides Level 2 and Level 3 support.

Responsibilities

Production Support (Level 2/Level 3)

• Serve as the Level 2/Level 3 escalation point for production incidents, troubleshooting complex issues across application, database, and infrastructure layers.
• Diagnose root causes using logs, monitoring tools, and system diagnostics, and deliver timely resolutions to minimize business and client impact.
• Collaborate with engineering, DBA, and infrastructure teams to resolve escalated incidents that require deeper investigation.
• Document incident resolutions and root cause analyses, and contribute to the knowledge base and runbooks to improve future response times.
• Participate in an on-call rotation to support critical production issues outside business hours.
• Monitor system health, performance metrics, and alerts to identify and address potential issues before they impact production.

Client Onboarding & Configuration

• Lead technical setup and configuration for new client onboarding, ensuring systems meet client-specific requirements.
• Partner with Business Operations, Implementation, and Client Services teams to gather requirements and translate them into technical configurations.
• Perform data validation, testing, and quality checks to ensure accuracy and readiness for go-live.
• Troubleshoot and resolve configuration issues to ensure smooth, on-time client go-lives.
• Provide post-go-live support for initial production issues specific to newly onboarded clients.

Cross-Functional Collaboration & Communication

• Communicate incident status, root causes, and resolution timelines clearly to Business Operations, Client Implementation, and leadership.
• Work with development teams to elevate and track defects and enhancement requests identified during support or onboarding.
• Contribute to process improvement initiatives that increase support efficiency and reduce recurring issues.
• Support knowledge transfer and training for team members on new systems, tools, and client-specific configurations.

Qualifications

• Strong analytical, troubleshooting, and problem-solving skills across application, database, and infrastructure domains.
• Familiarity with monitoring and logging tools for diagnosing production issues.
• Experience with Vert.x, Spring, or Spring Boot (REST controllers, dependency injection, and configuration).
• Experience writing unit tests with JUnit and mocking with Mockito.
• Familiarity with REST APIs, JDBC, JPA/Hibernate, JSON, and HTTP fundamentals.
• Basic understanding of concurrency and multithreading.
• Familiarity with CI/CD pipelines, Docker, or cloud platforms.
• Working knowledge of SQL for data investigation and validation.
• Understanding of system architecture to troubleshoot cross-component issues.
• Ability to work independently under pressure during high-severity incidents while maintaining clear communication with stakeholders.

Skills

Java, Spring Boot, Vert.x, REST APIs, JUnit, Mockito, JPA, Hibernate, JDBC, SQL, Docker, CI/CD

This is a remote position.