Remote Production Specialist: Auction Listings & Support

CDS Global; Clayton (NC); Remote; USD 66,000 - 70,000; Full time

Benefits offered by this job

Work with the Best

Grow Your Skills

Work-Life Harmony

Belonging & ERGs

Wellness First

Plan for Finances

Job summary

Bring a Trailer, part of Hearst Magazines, is seeking a Production Specialist to guide sellers from submission to a successful auction experience. You will prepare listings, coordinate updates, and serve as the main seller contact, while delivering empathetic customer support.

The role emphasizes strong writing, organization, and cross-functional collaboration as listings move from creation to auction launch. Remote work flexibility is available. Candidates from multiple states are considered.

Qualifications

• 2+ years of experience in customer support, content production, technical writing, automotive services, or a related field (or equivalent experience).
• Strong writing and editing skills with an ability to present detailed information clearly and accurately.
• Excellent interpersonal skills with a customer-first mindset and a professional, approachable communication style.
• Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to handle sensitive information with discretion and build trust with stakeholders.
• Problem-solving mindset with the ability to navigate challenges independently while knowing when to elevate.
• Interest in or knowledge of collector cars and automotive culture; hands-on automotive experience is a plus.

Responsibilities

• Prepare auction listings by organizing seller-submitted data and photos in accordance with Bring a Trailer standards
• Coordinate with sellers and internal teams to incorporate updates and ensure listing accuracy and completeness
• Serve as the primary point of contact for sellers during the pre-auction phase, delivering timely and professional communication
• Provide high-quality customer support by answering questions, offering guidance, and addressing concerns with empathy
• Manage and prioritize a high-volume pipeline of listings at various stages to meet daily production goals
• Track listings through internal systems and act as the subject matter expert on each listing’s history
• Collaborate cross-functionally to ensure a smooth transition from listing creation to auction launch
• Contribute to special projects and process improvements as needed

Skills

Customer support

Content production

Technical writing

Automotive services

Related field experience

Job description

Bring a Trailer, part of Hearst Magazines, is seeking a Production Specialist to guide sellers from submission to a successful auction experience. You will prepare listings, coordinate updates, and serve as the main seller contact, while delivering empathetic customer support.

The role emphasizes strong writing, organization, and cross-functional collaboration as listings move from creation to auction launch. Remote work flexibility is available. Candidates from multiple states are considered.