Remote Product Support Specialist (EU)

PriceLabs; United States; Remote; USD 26,000 - 32,000; Full time

Benefits offered by this job

Remote work

WFH setup allowance

Health insurance

Annual workation

Learning & Development

Mental health resources

Job summary

PriceLabs is hiring a Product Specialist to be the first point of contact for customers. You will handle inquiries, provide product walkthroughs, diagnose issues, and drive resolutions while maintaining high standards of customer support.

This starting role offers growth into non-technical areas across Sales, Success, Marketing, and Operations. The position supports a remote, global team with a 2:30 PM–11:00 PM CET shift and €26,000 per year total compensation, depending on experience and

Qualifications

• Bilingual proficiency in English and French or Italian.
• 0–2 years of relevant professional experience preferred.
• Empathy and patience.
• Curiosity and problem‑solving mindset.
• Strong mathematics performance in secondary school.
• Startup or customer support experience.
• Strong numerical and analytical skills.
• Solid verbal, written, and interpersonal communication skills.
• Experience with databases and Excel/PowerPoint.
• Experience with Zoho Desk or similar support software.

Responsibilities

• Take ownership of customer issues and drive resolution.
• Conduct product walkthroughs and resolve queries.
• Research, diagnose, troubleshoot, and identify solutions for customers.
• Provide prompt, accurate feedback to customers.
• Record and close all issues properly.
• Answer questions via email, phone, and live video calls.
• Find ways to go above and beyond to help customers.

Skills

French

Italian

English

Empathy

Patience

Curiosity

Numerical skills

Analytical skills

Communication skills

Education

Mathematics (secondary school) performance

Tools

Excel

PowerPoint

ZohoDesk

SQL

Job description

PriceLabs is hiring a Product Specialist to be the first point of contact for customers. You will handle inquiries, provide product walkthroughs, diagnose issues, and drive resolutions while maintaining high standards of customer support.

This starting role offers growth into non-technical areas across Sales, Success, Marketing, and Operations. The position supports a remote, global team with a 2:30 PM–11:00 PM CET shift and €26,000 per year total compensation, depending on experience and