Remote SaaS Support Specialist — Customer Success

PriceLabs; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

PriceLabs is seeking a Product Support Specialist to be the first point of contact for customers in a fast-paced, data-driven SaaS environment. You will handle inquiries, guide customers through product features, and resolve issues with empathy and clear communication.

The role requires 1+ year in SaaS support, a curious, problem-solving mindset, and strong numerical literacy to explain pricing changes and occupancy trends to non-technical users.

Qualifications

• 1+ years of experience in a SaaS customer support role.
• Empathy and patience.
• Curiosity and a problem-solving mindset.
• Numerical literacy and the ability to explain price changes or occupancy shifts to non-technical users.
• Strong verbal, written, presentation and interpersonal communication skills.

Responsibilities

• Take ownership of customer issues and drive resolution.
• Conduct product walkthroughs and provide solutions to queries.
• Research, diagnose, troubleshoot and identify solutions for issues.
• Provide prompt and accurate feedback to customers.
• Record and close all issues properly in the system.
• Answer questions via email, phone, and live video calls.
• Find ways to go above and beyond to help customers.

Skills

Customer support

Empathy

Curiosity

Problem-solving

Communication

Job description

PriceLabs is seeking a Product Support Specialist to be the first point of contact for customers in a fast-paced, data-driven SaaS environment. You will handle inquiries, guide customers through product features, and resolve issues with empathy and clear communication.

The role requires 1+ year in SaaS support, a curious, problem-solving mindset, and strong numerical literacy to explain pricing changes and occupancy trends to non-technical users.